Billing & plans
Lentlo Credits, the 5 plans, per-sale fees, and how to recharge — every plan has every feature.
3 min readUpdated 22 Sep 2026
In this guide
Lentlo Credits — your account balance
Think of it as prepaid credits for your business account. When you create your account you add ₹500 once — that’s not a fee, the full ₹500 sits in your account as credits. (If you pick a paid plan at signup, the ₹500 step is skipped — the plan itself is your payment.) Credits then pay for:
- Plans — Starter, Pro, and Growth are bought straight from your credits
- The per-sale fee — the small charge on each sale if you’re on Free or Starter
- Optional extras — AI features like auto-written pages and WhatsApp AI replies
Credits are one balance for your whole account, not per website. See the balance and every single charge under Account → Lentlo Credits in the menu (it also shows as a small pill on your Main Dashboard) — each entry says what it was for, which website it belongs to, and you can download a statement. Each website’s own menu has a Lentlo Credits shortcut that opens the same page with that website already picked.
The 5 plans
Prices below are for e-commerce stores. Every plan includes everything — the only money difference is the per-sale fee.
Free — ₹0/month
Every feature. Small flat fee per sale: 2.5% — only when you actually sell.
Starter — ₹299/month
Fee drops to 1.2% per sale.
Pro — ₹999/month
0% fee — keep 100% of every sale.
Growth — ₹2,499/month
0% fee plus priority, hands-on service.
Enterprise — custom
A price built for your volume. Talk to us on WhatsApp.
A simple business website (no e-commerce store) pays less — Starter ₹49/mo, Pro ₹299/mo, Growth ₹999/mo — and instead of a per-sale fee it has a small per-enquiry fee: ₹5 on Free, ₹1 on Starter, ₹0 on Pro and Growth. A few special designs (like car dealerships and loan services) have their own rates. Catalogue, news and landing-page websites have one paid plan — Pro at ₹999 a year, billed yearly — so their Plan page shows only Free, Pro and Enterprise. Your Plan page always shows the exact numbers for your site.
Custom domain is free on every plan — including Free. You never need to upgrade just to connect yourbrand.com. See Connect your own domain.
The per-sale fee, in plain words
On the Free plan, a ₹1,000 order costs you ₹25 (2.5%) — a flat rate on the product amount after any coupon discount, however big the order. GST is never taken out of that amount first, and shipping and COD charges are never counted: a ₹1,000 order with ₹200 shipping is still charged on ₹1,000. The fee already includes GST, comes out of your credits after the sale, and your customers never see it.
Buying or renewing a plan
Open your Plan page
Open Billing under Account in the menu — Billing & Plans lists every website with its plan, and you can buy or renew right there. For one website, its own menu has a Plan page with the same choices and that site’s exact fee.
Pick a plan and how long
Pay month-to-month, or pick a longer period and save: 3 months → 5% off · 6 months → 10% · 1 year → 15% · 2 years → 20% · 3 years → 30% · 4 years → 40%. What that comes to for an e-commerce store, paid once for the whole period:
| Plan | 1 year (15% off) | 2 years (20% off) | 3 years (30% off) | 4 years (40% off) |
|---|---|---|---|---|
| Starter | ₹3,049 | ₹5,740 | ₹7,534 | ₹8,611 |
| Pro | ₹10,189 | ₹19,180 | ₹25,174 | ₹28,771 |
| Growth | ₹25,489 | ₹47,980 | ₹62,974 | ₹71,971 |
A business website's plans follow the same ladder from their own monthly prices (Starter ₹499 a year, Pro ₹3,049 a year); catalogue, news and landing-page plans are flat per year with no multi-year discount.
Check the breakdown, then pick how to pay
A confirmation shows the exact maths before any money moves — plan price, your long-term discount, any upgrade credit, and the total for today. Then choose either payment method (both cost exactly the same):
- Lentlo Credits — instant activation from your balance. Short on credits? The same screen shows exactly how much more you need, with a button to add it — and your purchase picks up where you left off after the recharge.
- Pay online — UPI, card, or net banking through the secure CCAvenue page. Your plan activates as soon as the payment confirms.
You’re never charged more than the amount shown on the confirmation.
Upgrading in the middle of a plan — always fair
Say you bought Starter and want Pro two weeks later. The days you didn’t use aren’t wasted: we value your remaining days at what you actually paid and subtract that from the new plan’s price. The confirmation spells it out — for example “Unused Starter value, 15 days left — minus ₹149.50”. Your new plan starts the moment you pay.
- Extending the same plan? The new months are simply added after your current end date — nothing is lost.
- Big credit, small purchase? If your unused value is worth more than the plan you’re buying, we ask you to pick a longer period so every rupee of it counts — we never quietly drop your credit.
- Moving to a smaller paid plan? That waits until your current plan ends, so you keep every day you’ve paid for.
- Switching to Free, or asked for Enterprise? Both are covered below in what your plan says.
What your plan says — current, requested, ended
Your Plan page shows one of three states per website, and each means something quite different. Reading them right saves a lot of worry.
When a paid period ends, the website simply moves to Free. Every page, product, order and customer stays exactly as it was; the only change is that your per-sale fee goes back to the Free rate. Buy a plan again whenever you like.
Your customers never see any of this. Your website shows nothing about your plan — no banner, no strip, no notice, at any time. If a visitor tells you something appeared at the bottom of your site, it is not about your plan; send us a screenshot.
Switching to Free while you are on a paid plan is scheduled, never immediate. Your plan stays on until its end date — you keep every day you paid for (nothing is refunded) — and the site moves to Free on that date by itself. The Plan page shows the date it will happen (“Moving to Free on 5 Oct”) next to a Keep Pro button — named after the plan you are on — which cancels the switch any time before then.
Recharging your Lentlo Credits
Open Lentlo Credits under Account in the menu and tap Recharge credits. You pay securely through one of our RBI-authorised payment partners (Cashfree or CCAvenue) — UPI, card, or net banking — and the balance updates right away; a failed attempt offers Try again and, when both partners are available, the other partner.
Where to see every charge
The Lentlo Credits page is one hub for the whole account: pick a period (7 days to all time), see where your credits went (sale fees, enquiry fees, AI, plans, services), each website’s plan and fee rate, and an Activity list of every recharge, plan purchase and fee with its date, website and order number. Filter by kind or website, search an order number like SV-1001, and tap Statement (CSV) for a file your accountant can open in Excel. Full walk-through: Lentlo Credits.
Done-For-You (₹5,999 one-time)
An optional service — building your website yourself is always free, and Asha builds pages for you too. If you would rather hand the job over: open Done For You, tell us about your project, and we continue on WhatsApp with your details already typed in. Nothing is charged when you send the form; once you decide to go ahead you pay ₹5,999 in advance, and our developer builds the complete website with 2 free revisions until it’s exactly right. After that the site is yours on the Free forever plan (₹0/month) — upgrade later only if you want to. Custom work on a website you already have is priced per job before anything starts.
Refunds — what is and isn’t refundable
LentloSites is pay-as-you-go, and the trade is a plain one: credits and activated plan periods are not refundable, and in return there are no lock-ins, no auto-renewals and no cancellation fees — you can stop any time.
- Recharges — your first ₹500 recharge and every later one become credits the moment the payment succeeds, with lifetime validity. Non-refundable, and you are told so before every payment. Details: Lentlo Credits.
- An activated plan period — non-refundable. You keep full access until it ends, and cancelling only stops future periods.
- Domain registration — once a domain is registered in your name with the registrar, that cost is gone (an ICANN rule, not ours).
- Done-For-You — non-refundable once the design is delivered and approved.
Where we fail to deliver what you paid for, that is a different matter — tell us from Help & Support and we will make it right. The formal wording lives in our Refund Policy.
More in Your account & plan
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