AI Credits — your AI answers and packs from your provider
Every AI helper in your dashboard uses one pool of answers: free ones every day, then packs your provider adds. What counts as an answer, how to ask for a pack, and where to see what you used.
4 min readUpdated 21 Oct 2026
In this guide
Used AI Credits before? The old separate AI balance (recharge, “I've paid”, prices per action) has been replaced by answers. Whatever balance you had was turned into pack answers on your account, and the AI Credits link now opens your answers page.
What an answer is — and what never counts
An answer is one real reply from an AI helper. The page's How answers are counted card lists what each helper uses today. In short:
- Quick replies are free — a greeting, “is my site live?”, “where is coupons?” and the like never count.
- No answer, no charge — if the AI could not answer, the answer is given straight back.
- Drafts you send yourself are free — WhatsApp AI in Suggest only mode writes a reply for you to send, and that costs nothing.
- It is not your plan and not your order money — nothing you sell touches it, and it is never charged to a customer.
Free answers every day
The top of the page shows how many free answers are left today. The count starts again at midnight (India time). Your provider decides how many free answers a day your account gets. A pack is only touched once the day's free answers are used.
Getting more — a pack from your provider
Packs are added by the company that looks after your account, so the flow is: you pick a pack, pay them, they add it.
- Pick a packOn your answers page
- Pay your providerTheir UPI or the way they tell you
- Tap the request buttonIt reads “Pay … & request”
- They add itThe answers land at once
Open your answers page
AI Credits in your dashboard menu (or the answers link in the assistant chat). The packs shown are your provider's, at the prices they set.
Pay and request
Pay your provider the pack's price — their UPI ID is shown when they have given one — and tap Pay … & request. If they asked for it, send them the payment screenshot on WhatsApp. The card then reads Requested.
Watch it arrive
Packs you asked … for lists every request: waiting for payment while they check, added once the answers are on your account, or not added. Pack answers never expire.
“Answer packs are not available right now”? Your daily free answers keep working as usual — ask your provider about more.
Seeing where it went
The History card shows how many pack answers you got, used and have left, every pack added (“added by your website provider”), and a Recent activity fold with each answer used — in plain words:
| What you will see | What it was |
|---|---|
| Answer used · chat | The assistant in your dashboard answered you |
| Answer used · editor | The assistant built or changed something in the website editor |
| Answer used · website chatbot reply | A visitor asked your website chat something and AI answered |
| Answer used · WhatsApp auto-reply | AI answered a customer on WhatsApp by itself |
| Answer used · site text | The AI button wrote page text for you |
| Given back (no answer) | The AI could not answer, so the answer came back |
| Pack bought | Your provider added a pack |
Keeping it under control
Do this
- Start WhatsApp AI in “Suggest only” mode and read the drafts for a week
- Teach the assistant your common answers — a good answer the first time saves a second question
- Check the Recent activity fold once a month — it tells you which helper you actually use
Not this
- Switching every AI helper on at once to see what happens
- Switching on WhatsApp auto-answers before you have read the drafts
- Paying for a pack and forgetting to tap the request button
Ran out for today? Only the AI helpers pause — your website, checkout, orders and WhatsApp inbox keep working exactly as before. A website visitor gets a polite “leave your number” form instead of an answer, and the free answers come back at midnight.
Related
| You want to… | Read |
|---|---|
| Train the assistant and add chat to your website | AI assistant |
| See every AI helper you have | AI tools |
| Let AI answer on WhatsApp | WhatsApp AI replies |
| Read a bill photo into a purchase | Purchases & vendor bills |
Common questions
Who decides the prices of the packs?
The company that set up your account. The packs and prices on your answers page are theirs, and so is the account you pay into — ask them if anything is unclear.
I paid but my answers have not changed.
Check that you tapped the request button after paying — that is what tells your provider. While the request says waiting for payment, message them with your payment screenshot.
Is this the same as my plan?
No. Your plan is what your website runs on; answers pay only for AI helpers. Running out never affects your website, your orders or your customers.
Do my customers ever pay for this?
Never. AI use is never added to a customer's bill.
Can my staff use up my answers?
Website text writing is owner-only. Changing WhatsApp AI settings needs a team member who may set up WhatsApp. On Team & Staff you decide per person whether they may use the assistant, their free answers a day, and how many of your pack answers they may use — never more than you give them.
More in Your account & plan
Did this answer your question?
It takes one tap and it genuinely changes what we write next.