Contact form inbox

Where these come from

Your website’s Contact page has a form, and every message it takes lands here instantly. So does a good deal more than that — anything on your website that asks a visitor for their details posts into this one inbox:

• The contact form on your Contact page, and any contact form your design places on the home page or a service page.
• A form you built yourself with the form-builder block — a consultation form, a quote request, a callback form — wherever you put it.
• The “notify me when it’s back” box on a sold-out product.
• On catalogue websites, an enquiry list a customer chooses to send to you rather than over WhatsApp.
• On the Yard design, a sell request from someone offering you material.
• Newsletter sign-ups from a footer or a newsletter block.

Each one arrives labelled with the form it came from and the page it was sent from, so one inbox stays readable.

Dashboard → Form inbox

Processing submissions

One enquiry, one message — even on a bad network

A customer on a weak signal often taps Send twice. Your inbox no longer shows that as two enquiries: the second tap lands on the same message, so you are never left wondering whether Kavita wrote once or twice — and on lead-priced websites you are never charged twice for it either.

The other half of the same change: your website now tells the customer the truth. If the message really could not be saved, they see a plain “could not send” line and keep everything they typed, so one more tap sends it — instead of the old cheerful “Thank you!” over an enquiry that never reached you. And once the message is stored, everything that follows it — your alert, the copy in your contacts, the lead reported to your ad platform, any webhook you connected — is queued and retried on its own, so a blip in one of them can never swallow the enquiry.

Not missing any

The unread count rides on the Form Inbox tile on your Manage page and on the sidebar row, and refreshes about once a minute. On a phone, service, catalogue and news websites carry an Inbox cell in the bar at the bottom of the screen. Scan the badges once a day — an enquiry cools fast.

Loan application forms (finance sites)

Finance / loan-services designs get a full application-form builder at Loan Forms — multi-step forms with document upload (PAN, Aadhaar, bank statements), built from ready loan presets or your own fields. These power your site’s /apply pages, and every application lands in Leads — on a finance website, the Loan Desk — with the uploaded documents attached. It also shows in this inbox, each answer under the question your form asked.

To put a new loan on your website, use + Add a loan to your website at the top of Loan Forms. Type the name, leave Also create its own application form ticked if it needs its own questions, and it appears on your site in a moment. Use + New form only when you want a form with no card — a second form for the same loan, say. To change the order the loans appear in, use the ↑ ↓ buttons on each loan card — they are on this same Loan Forms page under On your website, and also in Loan Desk → Products. Either place works; that order is the order customers see, and it saves as you tap. Rates, documents, eligibility and partner payouts are edited in Loan Desk → Products, which the Edit rates & details button takes you to.

Two different things live on that page, and the order tells you which is which. On your website — loan products customers see comes first: these are the cards a visitor taps. Your application forms comes below: the question sets those cards open. Adding a form does not put a new card on your website — a form only reaches customers through a product.

Each product says which form it opens — Has its own application form, or an amber No form of its own — opens <form>. A product without its own form still takes applications; it just asks your default form’s questions, so use Give it a form on any product that needs different ones. Each form says the same thing from the other side: Opens for Home Loan, a blue Default form badge on the one every form-less product falls back to, or Not opened by any product on your website — worth checking if you built a form and cannot find it on your site. To move that blue badge, open the form you want and tap Make this the default form (it has to be published first) — from then on every product without a form of its own asks that form’s questions.

A form marked Draft — not live is not reaching anyone: its product keeps using the default form until you press Publish. Ready means the form exists and works, not that a card for it appears on your homepage.

Once you tap Manage products here in Loan Desk → Products, that manager owns your loan cards — rates, eligibility and partner payouts live there. This panel then shows them read-only, and Manage products takes you to the right place to add, rename or remove one.

Your live website → Contact