Refund & Cancellation

LentloSites is a pay-as-you-go platform: credits and activated plan periods are non-refundable. A paid plan renews automatically from your Lentlo Credits and only moves up (see 2 and 2b), and there is never a cancellation fee. Where WE fail to deliver, we make it right (see below).

Paid plans are bought per website, from your Lentlo Credits or by direct payment. A plan runs until the end of the same date in the next month — or the next year, for a yearly plan — on Indian time, and then renews automatically for the same billing cycle from your Lentlo Credits at the price in force on that day. A renewal is always for the whole period, never part of it. Once a plan period is activated or renewed it is non-refundable — you keep full access until it ends.

• Credits short? The plan still renews and your Lentlo Credits balance goes below zero — that amount is owed and is cleared by your next recharge. Until then, editing and publishing on that website are paused; your store, orders and bookings keep working.
• Before each renewal: Your dashboard shows the renewal date and amount, and asks you to recharge when your credits will not cover it.

You can upgrade a website's plan at any time — the unused value of the current plan is taken off the new plan's price. A website's plan cannot be moved down to a smaller plan or to the Free plan. To run on a lower plan, create a new website: every new website starts on the Free plan. A paid website keeps its plan, and keeps renewing, until the website is deleted.

A website's paid plan stops renewing only when that website is deleted (from your dashboard, or by emailing support@lentlosites.com):

• No cancellation fee: We never charge a fee to delete a website
• Renewals stop: A deleted website's plan is not renewed again. Amounts already due — including a renewal that has already happened — stay payable
• No partial refunds: The period already running is not refunded
• Want a lower plan instead? Create a new website — it starts on the Free plan
• Data export: Before deleting, download your website content and customer data. A deleted website can be restored within 30 days; restoring it brings its paid plan back, charged from that day

To request a refund, please email support@lentlosites.com with the following details:

• The phone number / email on your LentloSites account
• The date of your original payment and the amount
• The reason for your refund request
• Your UPI ID or bank account (for refund to direct bank transfer, if the gateway refund is delayed)

Refunds are processed through the original payment method:

• UPI: 5–7 business days (bank-dependent)
• Credit / Debit card: 7–14 business days (bank-dependent)
• Net banking: 5–10 business days
• Payment apps (Paytm, PhonePe): 3–5 business days

In some cases, we may offer a partial refund:

• Service disruption lasting more than 48 hours (pro-rated credit)
• Done-For-You service abandoned by us mid-delivery (unused portion)

If you believe you've been wrongly charged, please contact us FIRST before filing a chargeback with your bank or card company. Chargebacks create unnecessary fees and make us less able to help customers. We commit to responding to all refund disputes within 48 hours.

There are no refunds on the Free plan because no payment is collected. You can stop using it anytime.

We may update this refund policy from time to time. Material changes will be communicated via email at least 30 days before they take effect. Changes apply only to payments made after the effective date.