Fair Refunds

Refund & Cancellation

Simple and transparent — no lock-ins, no auto-renewals, cancel anytime

Last updated: September 2026

1. Overview

LentloSites is a pay-as-you-go platform: credits and activated plan periods are non-refundable, and in return there are no lock-ins, no auto-renewals and no cancellation fees — you can stop any time. Where WE fail to deliver, we make it right (see below).

2. Plans & Subscriptions

Paid plans are bought per website, from your Lentlo Credits or by direct payment. Once a plan period is activated it is non-refundable — you keep full access until the period ends, and you can cancel any time to stop future periods. There is no auto-renewal and no cancellation fee.

2a. Lentlo Credits (Prepaid Platform Credits)

Lentlo Credits are a closed-loop prepaid balance usable only for LentloSites' own services (website plans and platform usage fees) — they cannot be withdrawn as cash, sold or transferred to another person (the only exception: a LentloSites reseller partner may allot its credits to its own clients' accounts), or used to pay third parties. Credits carry LIFETIME VALIDITY: they never expire and stay usable on your account for as long as it exists.

All recharges are non-refundable: A recharge is a purchase of Lentlo Credits. Your first recharge (₹500 minimum) and every later recharge become Lentlo Credits the moment payment succeeds, and are non-refundable once the credits are added — this is stated clearly before every payment. The full amount stays on your account with lifetime validity, spendable on plans and platform fees whenever you choose.
Consumed credits: Credits already spent on services (plan activations, platform usage fees) follow the underlying service's own terms — no separate refund applies.
Service failure: If we are unable to deliver the platform service your credits were added for (for example, your account cannot be activated due to a fault on our side), we will refund that recharge in full. Fairness exceptions like this are decided by our support team — email support@lentlosites.com.

3. What is NOT Refundable

Certain services are non-refundable once activated or delivered:

Domain registration: Once a domain is registered on your behalf with the registrar (Namecheap, BigRock, etc.), the cost (typically ₹870-1,300) is non-refundable. This is an ICANN rule — registrars don't refund domain purchases.
Done-For-You service: After the initial design is delivered and approved, the one-time fee is non-refundable. Partial refund may be considered if we fail to deliver within the agreed timeline.
Custom plans: Custom-priced plans negotiated with our team are non-refundable after the billing period starts (but you can cancel for next period).
Plan periods: An activated plan period is non-refundable — you keep access until it ends, and cancelling stops all future charges.
Usage-based costs: Any add-ons, SMS credits, or usage-based features already consumed.

4. Cancellation Policy

You can cancel your subscription at any time from your dashboard or by emailing support@lentlosites.com:

No cancellation fee: We never charge a fee to cancel
Access until period end: If you've paid for a month, you keep access until the period ends
No auto-renewal: Once cancelled, you will not be charged again
Data export: Before cancelling, download your website content and customer data — 30-day grace period after cancellation to reactivate

5. How to Request a Refund

To request a refund, please email support@lentlosites.com with the following details:

The phone number / email on your LentloSites account
The date of your original payment and the amount
The reason for your refund request
Your UPI ID or bank account (for refund to direct bank transfer, if the gateway refund is delayed)

6. Refund Processing Time

Refunds are processed through the original payment method:

UPI: 5–7 business days (bank-dependent)
Credit / Debit card: 7–14 business days (bank-dependent)
Net banking: 5–10 business days
Payment apps (Paytm, PhonePe): 3–5 business days

7. Partial Refunds

In some cases, we may offer a partial refund:

Service disruption lasting more than 48 hours (pro-rated credit)
Done-For-You service abandoned by us mid-delivery (unused portion)

8. Disputes & Chargebacks

If you believe you've been wrongly charged, please contact us FIRST before filing a chargeback with your bank or card company. Chargebacks create unnecessary fees and make us less able to help customers. We commit to responding to all refund disputes within 48 hours.

9. Free Plan

There are no refunds on the Free plan because no payment is collected. You can stop using it anytime.

10. Changes to This Policy

We may update this refund policy from time to time. Material changes will be communicated via email at least 30 days before they take effect. Changes apply only to payments made after the effective date.

We process refunds honestly and within stated timelines. Email us first if you have any issue — we almost always sort it out quickly.

Email us at support@lentlosites.com