Payment links — collect money with a link

What payment links are & when to use one

A payment link turns any unpaid order into an online payment — a private page showing the order, the exact amount due, and pay buttons for your gateways. Shops use it whenever the money hasn't arrived with the order itself:

• COD order, but you want payment before dispatch — especially for new customers or high-value parcels.
• WhatsApp / phone orders you entered as a manual order — send the link instead of chasing a bank transfer.
• UPI orders where the customer didn't pay at checkout — the link gives them a second, easier chance.

Send a payment link

Every unpaid COD / UPI / manual order shows an amber Collect payment card on its order page — that card is where links are made and shared. It takes three taps:

Also on the Collect payment card

• Show UPI QR (when your UPI ID is saved) — a QR for the exact amount due, for a customer paying in front of you at the counter.
• Record part payment — the customer paid some of it (UPI, bank transfer, cash or other)? Record the amount and how they paid. The amount still to collect goes down everywhere — the payment link, the courier's cash-on-delivery amount and the labels. When everything has come in, tap ✓ Mark fully received.
• ✓ Mark paid — the money came in some other way; the card then reads Payment received, with Mark pending instead to undo a mistake.

What the customer sees

The link opens a clean, mobile-first payment page with your shop's name and logo — designed so even a first-time online payer isn't confused:

• Amount to pay — worked out on our server, never on their phone. It is what is genuinely still owed: the order total minus anything already paid from their store wallet and minus any part-payment you recorded yourself. It is always the current figure too, so editing the order after sending the link simply changes what the link asks for.
• Pay online buttons — card / UPI / net banking through whichever of your gateways are active. Payment happens on the gateway's secure page, then returns automatically.
• Pay by UPI (shown only if you saved a UPI ID) — a QR with the exact amount pre-filled, your UPI ID with a copy button, and — when your WhatsApp number is saved — a Paid by UPI? Confirm on WhatsApp button that messages you.
• Order summary — items, quantities, GST, delivery — so they know exactly what they're paying for.

If your shop runs on a custom domain, the link uses your domain — the whole experience stays on your brand.

What happens when they pay

The whole point of the link is that you don't verify anything by hand — the platform confirms the money and updates the order for you:

• Gateway payment (card/UPI/net banking) — the order is marked Paid the moment the gateway confirms, with a note in the order timeline showing the amount, gateway, and time. You get a dashboard notification, and the customer sees a green "Payment received" screen.
• Plain UPI-ID payment (they scanned your QR and paid from their own UPI app) — that money lands in your bank without the platform knowing, so the customer confirms on WhatsApp and you tap ✓ Mark paid on the order.
• Digital products — an order that is all digital items auto-confirms on payment, so downloads unlock immediately.

Track all your links in one place

Orders → Payment links is the tracking page for money collected through links — useful when you have several links out and want to see who still hasn't paid:

• Collected via links — total money and number of payments that came in through links.
• Awaiting payment — links you've sent that haven't been paid yet, with a Copy link button right there for re-sending reminders.
• Links created — every link you have made.
• Every row links back to its order, and shows when the link was created or paid — or that the order was paid another way (Paid offline) or cancelled.

Orders → Payment links

Want every rupee that came in, by link or not? Orders → Payments received lists each payment day by day with how it came in — cash, UPI, bank transfer, gateway, payment link or a wallet recharge.

Orders → Payments received

Rules & safety — when a link won't work

Payment links protect your money records with a few strict rules, so a stale link can never charge the wrong amount or the wrong person twice:

• Links don't expire — but they stop accepting money the moment they should: a paid order shows "Payment received" instead of charging again, and a cancelled order shows "no payment is due".
• Gateway-paid orders never show the Collect payment card — the customer already paid online at checkout; there's nothing to collect. (When a customer paid for the items online and you add the delivery charge after the order, the delivery-charge card on the order sends a link for just that charge — the first payment is kept as it is.)
• No link while you still have to add the delivery charge — on a delivery-charge-after-the-order order the total is not final until you add the charge, so no link can collect before that (an old link shows “your delivery charge is being worked out”), and Mark paid waits too. The same holds for an order request until you confirm it — after that, its final-bill link is the payment link.
• Partial COD orders can't carry a link — the balance is cash at the door; complete those with Mark COD balance collected instead (see the Orders guide).
• The amount is server-locked — the customer's phone only picks the payment method; the charge always comes from the order total in your dashboard.
• Nothing left to collect, no link — once wallet credit and your recorded part-payments cover the whole order, the card stops offering a link instead of asking for ₹0.
• Refunds stay in your hands — as with all gateway payments, refund from your gateway's own dashboard. LentloSites never moves money out of your account.

Also good to know — invoice & CRM payment links

Order payment links are part of a small family of "send a link" tools — the other two cover bills instead of store orders:

• Invoice link rides along — if an order already has a GST invoice, the WhatsApp payment request also includes the customer's own invoice link, so they can see (and verify) the exact bill they're paying.
• CRM invoices & quotations — bills you raise in the CRM (shop counter sales, services, credit customers) have their own share-and-pay page with UPI QR and bank details. See CRM billing — it works even without an e-commerce store.
• A link for anything else — bookings, trips, rentals and news sponsorships each carry their own pay link on the booking itself, and they behave exactly like this one: the amount is decided on our server, a cancelled booking stops collecting, and a late payment is recorded and flagged rather than dropped.