What customers see — visibility toggles

Manage → Appearance

Where to find them

Two places mirror the same switches:

1. Appearance → “What customers see” — the first card on the page, with the full explanation under every switch. Open Appearance from the Website group of that website's menu. This is the complete list. The one switch on that card that is not about your storefront is Asha may use free library photos — it decides whether pages Asha builds may take photos from the free library when your website has none (see Ask Asha).
2. The Manage page → “What customers see” card — the same switches near the bottom of your site's Manage page, for a quick flip without leaving it. More → on that card opens the Appearance page.

Both write the same setting — flipping from either place is the same change, and it saves the moment you tap. The quick card appears on store and catalogue websites, for owners and managers.

The editor's preview and the Preview link follow these switches too, so a link you hid here is hidden there as well (if the editor was already open when you flipped a switch, reopen it to see the change).

The toggles

Add to Cart button on product cards

Default ON. On a phone it is the small cart icon in the corner of each card; on a computer the button appears when the customer hovers. Some sellers would rather a customer opened the product first than added it from the grid — worth turning off when what you sell needs to be looked at properly before it goes in a cart (custom sizes, several variants, anything expensive).

Buy buttons on product pages (phone)

Both, bottom bar only, or in-page buttons only — for designs that show Add to Cart / Buy Now twice on a phone. Full guide with pictures: Buy buttons on product pages (phone).

Track Order link

Default ON. Customers can check order status by entering their phone + order number. The link shows in:

• Account dropdown
• Footer Customer Care section
• Mobile menu

Hiding this doesn't break the page — direct links from SMS / order confirmations still work. Only the visible link is hidden.

My Wallet link

Default ON when wallet is enabled. Hide if you don't use the wallet feature. Hiding doesn't lock customers out of existing wallet balance — the /wallet page still works.

Two switches, not one. This row is only the link. If the wallet feature itself is off (its own switch lives on the Wallet page), customers see no wallet links whatever this says — and a small amber note appears under the row telling you exactly that, with a one-tap Turn on.

Blog section

Default ON. Turn it off if you are not going to write. This one goes further than the others: your blog pages stop being published altogether, so the address genuinely stops existing and drops out of the page list search engines read. Your posts stay saved for whenever you switch it back on. See Publishing blog posts.

Show out-of-stock products in listings

Default ON. Sold-out products appear in shop / category / search with a “Sold Out” badge and disabled buy buttons.

Turn it off and sold-out products disappear from your shop, categories and search — but each product's own page keeps working, so a link you shared on WhatsApp last week still opens something instead of an error. That is how the big shopping sites behave too.

The advanced option below it goes much further. Once you have turned listings off, a second switch appears — Hide product pages too. That removes those pages from your website entirely, so every old link to them stops working and Google drops them. Use it only if you truly want the product gone; for a temporary sell-out, the normal setting is the safer one.

Order Again + previously-ordered hints

Default ON. Switches the whole “Order Again” system: an Order Again tab in the customer's account, a small dot on products they have bought before, a “You've ordered this before” pill on the product page and an “Add from past orders” strip at checkout. Logged-out shoppers never see any of it. Turn it off if you don't want any of that surfaced.

Two more switches on the Appearance page

These sit in the same card but not on the Manage-page shortcut:

• Customer shipping updates via WhatsApp — default ON. Sends the customer a WhatsApp message when their order ships, is out for delivery, and is delivered, each at most once, with their tracking link. Turn it off if you prefer to message customers yourself.
• Hide low-stock urgency — site-wide — default OFF, meaning the orange “Only 3 left in stock” pill shows on product pages, the cart and checkout once stock falls to 5 or below. Turn this ON to hide the pill everywhere. To hide it on one product only, edit that product instead.

Built-in features in your menu

For Track Order / My Wallet / Blog specifically, you can also decide per location on the Header & Footer page — show Track Order in the footer, hide it from the header. The switch here is the “hide everywhere” shortcut; Header & Footer is per-menu, with a Remove button on each built-in and a + Add button to bring it back. The automatic footer “My Account” link on store websites has its row there too (Footer tab → built-in features). When you have hidden a feature everywhere from here, its buttons there are greyed out until you clear this switch.

Hiding the Shop page

The Shop page can be switched off in the editor (Pages → ⋮ → Disable). Your design links to it from many places — the menu, “Shop now” buttons, the category strip, the phone menu’s “Shop by Category” — so when it is off, every one of those links and the category pages are hidden with it. Nothing is deleted: customers can still open each product from your home page and from search, each product page keeps the blocks you added to it under 🛍 Product pages in the editor (Item pages on a catalogue), and switching the page back on brings everything back on the next publish. The editor's preview hides the same links while the Shop page is off, so it looks the way your live website does. To hide only the menu link and keep the page live, use Header & Footer instead.

Dashboard → Manage