My deliveries — a guide for delivery boys

Sign in

You land on My deliveries and stay signed in on this phone. Save the page to your home screen so you can open it in one tap.

Reading an order card

• Name and address of the customer, with the landmark if they gave one.
• Call — phones the customer.
• Navigate — opens the map at the customer’s location. If the button says Find address, the customer did not share a location; the map searches the address, so call if you are not sure.
• Deliver: Today · 5 pm – 7 pm — the day and time the customer asked for.
• Items — tap the grey row to see what is in the order and count before you leave.
• Customer’s note — read it; it may say “call before coming”.
• Collect in cash ₹… (yellow) — take exactly this amount. Already paid — collect nothing (green) — do not take any money.

The three buttons

The delivery code

Some shops use a delivery code. Then the order card shows a blue line: Ask the customer for their 4-digit delivery code. The customer sees this code on the shop’s website under Track Order.

1. At the door, tap Delivered. At the top you see four boxes — type the customer’s code.
2. Choose what happened with the money, then tap Check code & confirm delivered.
3. If the code is wrong, the boxes shake and empty. Check the digits with the customer and type again. You have 5 tries; after that the code is locked.

The customer cannot give the code? Tap Customer can’t give the code? Ask the shop, choose why, and tap Ask the shop. Wait at the door — the screen shows “Waiting for the shop…” and changes by itself when the shop answers. If the shop says yes, the boxes go away and you can finish. If the shop says no, the customer must give the code, or you tap Could not deliver.

If the shop’s code is optional, you also see a tick box Finish without the code. The shop sees which orders were finished that way.

Share your location

Some shops let the customer follow you on a map. Then, after you pick up an order, a blue box at the top says Customers can follow you on the map.

1. Tap Share my location. The first time, read what is shared and tap Start sharing. If your phone asks, allow location. If it says Location is blocked for this page, allow Location for the page (the lock icon next to the web address, or your phone’s Settings) and tap Share again.
2. The box turns green: Sharing your location. It says when your location was last sent.
3. If the box turns yellow — Your location is not reaching customers — your phone cannot find you. Turn on Location in your phone’s settings, or step outside. It turns green again once your phone finds you.
4. Keep this page open on the screen while you ride. If the screen goes off or you open another app, sharing pauses until you come back.
5. It stops by itself when you finish the orders you carry. To stop earlier, tap Stop.

While sharing is on, the shop and the customers of the orders you are carrying can see where you are. Nobody sees it after you finish those orders.

More than one order

Each order you picked up has a label: Now delivering, Stop 2 of 3, and so on. The customer of “Now delivering” is told you are coming next. If you want to go to another door first, use the up and down arrows on the cards. Open the route in Google Maps shows all your stops in that order.

Cash with you

The yellow box at the top shows the shop’s cash you are holding. Hand it to the shop. When they mark it as received, the amount goes down.

Done today

Tap Done today to see what you finished: delivered orders, orders the shop is checking the payment for, and orders you could not deliver.

Common questions