The dashboard app on your phone

Two different apps — do not mix them up

The dashboard app is for you: it opens your dashboard. Your website’s app is for your customers: it opens your website with your products, and you build and share it from Apps (see Your website as an app). Both can live on the same phone; they have different names and icons.

Installing it

Open Get the app from the left menu on the device you want it on. The page recognises the phone and browser and shows the right steps:

Alerts for new orders

After installing, tap Switch on alerts under Alerts on this device on the same page and choose Allow. A notification arrives straight away so you can see it works. After that, new orders, bookings and enquiries arrive as notifications, usually within a few minutes, even when the app is closed. On iPhone this works only after the app is on the Home Screen and opened from there (iOS 16.4 or newer); in Safari the page shows those steps instead. If the phone’s question was closed without an answer, tap again and choose Allow. If you once blocked notifications, allow them again in the browser’s site settings.

Team members switch it on the same way, on their own phones, and get only the alerts their access lets them open. On a shop's own /admin address, a team member's phone hears about that one shop. The owner sees who has it on, chooses what each person gets, sends a test and sets quiet hours on the Team page: Alerts on your team's phones.

To stop alerts on a device, tap Turn off on this device on the same page. Signing out stops that phone’s alerts for you, and so does signing a device out from Account → Signed-in devices. Whoever signs in on that phone next gets their own alerts on it again, without switching on again. Under My phones you can remove a lost or old phone, including one you switched on at a shop’s own address; a removed phone stays off even when opened again, until alerts are switched on again on that phone. A team member also finds My alerts here: a switch for each kind of alert they can get, their own quiet hours and Send me a test. If their access has nothing that sends alerts, the page says so instead of offering them. An agency on a client’s own address switches on alerts from its own dashboard: that address signs up only the shop’s owner and team.

Working with an agency?

If your website is managed by an agency and you sign in on the agency’s address or on your own domain’s /admin, the app carries that branding — its name and icon — and opens your dashboard exactly the same way. For help with it, contact the agency.

Common questions