Customer notifications — WhatsApp + free app push
Automatic order updates on WhatsApp and free app push, your own wording, offer broadcasts with scheduling, and abandoned-cart reminders — all from one page.
Watch0:466 min readUpdated 14 Sep 2026
In this guide
What the Notifications page does
Notifications are messages that pop up on your customer's phone — like the ones Amazon or Swiggy send. Use them so customers always know where their order is, and to bring them back with offers. Open Notifications in your site's sidebar to find everything below on one page.
Automatic updates
Order placed, shipped, delivered, booking confirmed — sent for you automatically. No typing.
Your own wording
Tap any event and write the exact title and message customers see.
Broadcasts
Festival sale? Restock? Write it once and it lands on every subscriber's phone. Free.
Cart reminders
A free automatic nudge to customers who added items but didn't finish checkout.
Turn on customer notifications
App notifications are off until you switch them on — you stay in control. Once on, your store starts inviting customers to subscribe.
Open Notifications and flip the switch
The Customer notifications switch sits at the top of the page. Turning it on also updates your live store, so the subscribe invite starts working right away.
Customers subscribe on your store — you do nothing
Customers are asked once, right after they place an order — the moment they most want updates. People who install your app can also allow notifications there. Your store never nags visitors on a plain page load.
Watch the subscriber count grow
The page shows how many people have notifications on, and how many of them are signed-in customers you can send order updates to. Want more subscribers faster? Turn on the in-store Install button — see Your own customer app.
- 1Message matrixWhich message goes out on which channel, per event.
On iPhone, notifications reach customers who added your app to their home screen. On Android, they reach anyone who tapped Allow. That's how phones work — not a setting you're missing.
Automatic updates — the WhatsApp + app push matrix
The list is the same on every website — it holds every message the platform can send, so rows for things you don't sell (auctions, rentals, loans, reader passes, prescriptions) simply never fire and can be ignored. It is a simple table: one row per event (Order placed, Order confirmed, Shipped, Out for delivery, Delivered, Ready for pickup, Order cancelled, Booking confirmed, Appointment reminder, Appointment rescheduled, Booking cancelled, New enquiry, Booking change by customer), with a WhatsApp column and an App push column. When an order or booking changes, the ticked channels fire automatically — you never type these messages.
- WhatsApp — order events are sent automatically, out of the box. The three delivery-journey events (Shipped, Out for delivery, Delivered) share one WhatsApp switch — it controls the automatic courier-tracking updates; changing the status yourself on the Orders page always messages the customer. Booking confirmed goes to WhatsApp only when you've connected your own WhatsApp API account.
- App push — every event has its own switch. The useful ones (placed, confirmed, shipped, out for delivery, delivered, booking confirmed) start on; Cancelled and Ready for pickup start off. Delivery address approved and Delivery address declined push the customer the moment you decide on an address they requested (for stores using Delivery address control; both start on).
- Auction events — four rows for stores running auctions: Outbid (a higher bid replaced theirs — tap to bid again), Auction won (with their payment link), and Watched auction started / ending soon (only for customers who tapped ★ Watch on a lot). All four start on.
- Vehicle rental — its own set: documents needed / verified / re-upload, pickup and return reminders (3 hours before), vehicle overdue, extension confirmed, payment received, rental settled, no-show and a review request after the ride — plus two that alert you: Vehicle document expiring and Vehicle overdue. All start on.
- Finance websites — two rows: Document reminder (nudges a borrower whose requested documents are still pending, two and five days later) and Loan Desk digest (your own morning summary of follow-ups due, files past their time and partners waiting). Both start on.
- New enquiry — alerts you — one of the rows that messages you, not the customer: a push to your own phone the moment a contact-form, loan or sell-car enquiry lands. It starts off; turn it on if you want leads on your lock screen (subscribe to your own store's notifications first, with the same phone number you use in Business Info). A WhatsApp version lives in the WhatsApp hub's store-notifications card, sent from your own API number to yourself.
- Google / Instagram listing rejected — alerts you (stores) — also to you: a push the moment Google Shopping or the Instagram & Facebook catalog rejects a product, with the product and the fix in plain words (“2 products need a fix on Google — Steel Bottle: photo too small”). On by default when app push is on; one alert per new problem, at most three a day. Tap it to land on Sales Channels. The WhatsApp version is the listing rejected automation in the WhatsApp hub.
- A prescription to check — alerts you (pharmacies) — a push to you when a customer sends a prescription from your shop's private prescription page. It says only how many are waiting (“2 prescriptions are waiting”) — never the medicine or who sent it, because anyone holding your phone can read the lock screen. On by default when app push is on; at most one every 15 minutes and twelve a day (the Pharmacy Desk still counts every one). Tap it to land on the Pharmacy Desk. There is no WhatsApp version yet.
Stores running repeat deliveries also get a Subscription paused (wallet low) row, and Booking change by customer — alerts you pings your own phone when a customer moves or cancels their slot. Each switch saves the moment you tap it, and applies to new orders immediately. Order placed fires on its own at checkout; the rest go out when the order's status changes — on the Orders page or via your courier's tracking — and Booking confirmed when you confirm a booking. Appointment reminder fires on its own for confirmed bookings — once about a day before the slot and once about 3 hours before — so customers don't forget (push is on by default; WhatsApp joins when you've mapped a template in the WhatsApp hub). News websites have two of their own: Reader pass ending (3 days before and on the day a reader pass ends, with a renew link) and Reader pass received as a gift (to the person a pass was bought for) — both on by default for push, WhatsApp when mapped.
Edit the wording customers see
Every app-push update has friendly built-in text, but your own voice sells better — a sweet shop and a hardware store shouldn't sound the same.
Tap the event name
In the matrix, tap an event (you'll see a small pencil ✏️). An editor opens with a Title and a Message box. The built-in wording shows as the placeholder.
Write your message with the two magic words
Type {store} where you want your store name, and {order} where you want the order number. Example: “{store} has packed order {order} — it leaves today!” The phone preview beside the boxes shows exactly how it lands.
Save — or reset any time
Press Save wording. Leave a box blank to keep the built-in text for it. Reset to default brings back the original wording whenever you want.
Send a broadcast — offers, restocks, festival sales
A broadcast is one message you write that goes to every subscriber's phone at once — perfect for a Diwali sale, a fresh stock alert, or a weekend offer. Free, every time.
Write the title and message
Keep the title short and punchy (“Diwali Sale — up to 40% off 🎉”). Add the page to open when tapped — /shop/ works well — and an optional wide image (shown under the message on Android phones).
Choose who gets it
Three choices: Everyone who installed, My customers only (subscribers linked to a customer account), or Win back inactive customers — customer subscribers with no order in the last 30 days.
Test it on your own phone first
Tap Send test to my phone to see exactly how it lands before anyone else does. Then press Send now. Sent notifications can't be recalled, so give it a quick read.
Don't overdo it. One or two good broadcasts a week keeps customers happy; daily pings make them switch notifications off. The page also politely stops you after a few sends in one hour.
Schedule a broadcast for later
Evening hours get more eyes than a busy morning — write the message now and let it send itself at the right time.
Flip on Send later in the composer, pick a date and time (at least a couple of minutes from now, up to 90 days ahead), and press Schedule. It appears in your history as Scheduled and goes out on its own at that time.
Cart reminders — win back people who almost bought
Many shoppers fill a cart and get distracted. This switch sends them a free automatic nudge — “your cart is waiting” — about an hour after they leave, and at most once per cart. Tapping it takes them straight back to checkout.
Turn on Remind customers who left a cart (it appears under the master switch once notifications are on). To also recover carts over WhatsApp — with the customer's phone number and cart value listed for you — see Abandoned carts.
What's free, and what WhatsApp covers
Short version: everything on this page that says “push” or “notification” is free — automatic updates, broadcasts, and cart reminders, with no per-message charge and no monthly limit on subscribers.
- App push (free) — needs the customer to have subscribed on your store. You control every event and every word here.
- WhatsApp order updates (built in) — sent for you automatically with ready-made wording; nothing to set up. The matrix only lets you switch the delivery-journey messages on or off.
They work best together: WhatsApp reaches everyone who ordered, push reaches your app subscribers instantly — so your customer never wonders “where is my order?”
Alerts for YOU — traffic spikes and your weekly summary
Besides customer notifications, LentloSites sends a few alerts to you, the owner, on your own phone: a traffic spike alert when your site suddenly gets 3× its usual visitors, a quiet-site warning when a normally-busy site sees nothing for hours during the day, and a Monday weekly summary with your visitors, orders and sales. They arrive as app push on any device where you've installed your own site's app (and on WhatsApp if you've set up the WhatsApp API hub with those events). They're on by default and only ever go to your own number.
See how past broadcasts performed
The Sent notifications list at the bottom shows every broadcast — when it went, who it targeted, how many phones it reached, and how many people tapped it. Use it to learn which offers your customers actually open.
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