Deliver with your own delivery boys

Give orders to your own delivery boys. They see only their deliveries — address, map, items, cash to collect. You see what is out and the cash each one holds.

5 min readUpdated 1 Oct 2026

In this guide

Deliveries is for shops and restaurants that deliver with their own people. You give each order to a delivery boy; on his phone he sees exactly what he needs at the door — who, where, what, and how much cash to collect. You see what is out, what could not be delivered, and the cash each person is holding for you.

Who this is for

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Fresh food & groceries

Meat, vegetables, milk, bakery — your own boy delivers the same day.

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Restaurants & cloud kitchens

Give each order to a rider the moment it is packed.

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Local shops

Deliver nearby orders yourself and keep couriers for far ones.

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Cash on delivery

Know at any time how much of your cash is with each delivery boy.

Orders you ship with a courier company stay on the Orders page as before — this page is only for orders your own team carries. Pickup orders never appear here.

Set it up (3 steps)

Add your delivery boy on the Team page

Open Team & Staff, tap Add member, type his name and 10-digit mobile number, and under “Choose their job” pick Delivery boy. Save.

He signs in at your shop’s own address

His sign-in page is your shop’s own address with /admin at the end — for example yourshop.com/admin. The exact link is on his card on the Team page, with a Send on WhatsApp and a Copy link button. He opens it on his phone, types his mobile number and the OTP. No password, no form to fill, and you never share your own OTP.

The page shows your shop’s name. Only numbers you added as a delivery boy can sign in there — anyone else is told to ask the shop.

After signing in he sees one screen only — My deliveries. He cannot open your orders list, sales, customers, products or settings. He stays signed in on that phone; ask him to save the page to his home screen.

Give him orders

Open Deliveries from the sidebar (under Delivery). New delivery orders wait under To give out. Tap Give to… on an order, or tick several orders and tap Give … orders to…, then choose the delivery boy.

A delivery boy who has not signed in yet shows as “Has not signed in yet” in the list — send him the link from his card on the Team page and ask him to sign in once, then you can give him orders.

The four numbers at the top

To give out — delivery orders nobody has yet.
Out now — orders with your delivery boys, grouped by person. “Given — not picked up yet” means he has not collected it from the shop; “On the way” means he has. Finished orders of today are listed under them.
Needs you — orders that could not be delivered, and delivered orders whose payment needs a check. A red dot shows when something is waiting.
Cash with delivery boys — the shop’s cash each person is holding.

You can also give out an order from the order’s own page: the Delivery by your team box shows who has it and has the same buttons.

What the delivery boy sees and does

One card per order: the customer’s name, a Call button, the address and landmark, a Navigate button that opens the map at the customer’s location (when the customer shared it — otherwise Find address searches the address), the delivery day and time, the items, the customer’s note, and either Collect in cash ₹… or Already paid — collect nothing.

He taps Picked up from the shop when he takes the order. The order becomes “Out for delivery” and your customer gets the usual message.
At the door he taps Delivered and says what happened with the money.
If he cannot deliver, he taps Could not deliver and picks the reason.

His own guide, in simple words: My deliveries.

Cash — what happens to the payment

He collected the exact amount — the order is marked delivered and paid, and the cash is added to “Cash with him”.
He collected less, nothing, or the customer says they paid you by UPI — the order is marked delivered, but its payment is not changed. It comes to Needs you as “Delivered — check the payment”. Open the order, record what you really received, then tap Payment is settled. If the customer will pay later, tap Close — collect later; the order stays marked as not fully paid.
He cannot enter more than the order’s balance.

When he hands the cash over, open Cash with delivery boys and tap Cash received. You can receive part of it. History shows every entry, and “The amount is wrong? Correct it” lets you fix a counting mistake with a reason.

This is only a record of your own cash in your own people’s hands. Nobody else holds or moves this money.

When an order could not be delivered

It appears under Needs you with the reason he chose (customer not at the address, phone not reachable, wrong address, refused). Tap Give out again to send it with the same or another person, or open the order to cancel it or change the address.

Change your mind

Change delivery boy — before he has picked the order up, give it to someone else.
Take back — the order leaves his list and returns to “To give out”. If he already picked it up, this means he brings it back to the shop.
Marking an order Delivered or Cancelled yourself on the Orders page also takes it off his list.

Common questions

Can a delivery boy see my sales or other orders?

No. He sees only the orders given to him, and only what a delivery needs. He never sees prices of items, your totals, other customers, or any other page.

He lost his phone or left the job. What do I do?

Open the Team page and tap Pause or remove him. His orders return to “To give out” at once, and his phone is signed out of your shop’s address — the sign-in page tells him he is not on the team any more. If he still holds your cash, he stays in the Cash list — marked “No longer a delivery boy here” — until you tap Cash received.

My order staff also deliver sometimes. Can they do both?

Yes. Give that person Orders and also tick “Deliver orders” on the Team page. They get a switch on the Deliveries page between the shop’s deliveries and “My deliveries”.

Does my customer get messages?

The same ones as before: “out for delivery” when the order is picked up and “delivered” when it is handed over, if you have those messages switched on.

Can one person deliver for two of my shops?

Yes — add him on each shop’s Team page. He chooses the shop from “Other shops” on his screen.

Why is an order missing from “To give out”?

Only open delivery orders of the last two weeks that are not with a courier are listed. Pickup orders, digital items and orders already delivered or cancelled are not.