Restaurant mode — ordering, hours & table bookings

Swiggy and Zomato. Orders from Swiggy or Zomato are not pulled in here, and your menu is not sent to them — this website is your own ordering counter, with no commission app in between. Walk-in and phone orders go on the Billing Counter; orders placed on your website arrive in Orders.

Turn on online ordering

Online ordering is one master switch — off, your site behaves like a normal store; on, the ordering features come alive on your website.

Restaurant → Settings

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1. 1The channelsDelivery, takeaway and dine-in, each with its own switch.

Ordering hours & the pause switch

Ordering hours tell your website when the kitchen takes orders, so you never get an order at 2 AM you can't cook.

• Set your hours in the Ordering section under Ordering hours — tap + Add hours, for example 11:00 to 23:00. Add a second row for a split day (lunch 12:00–15:30, dinner 19:00–23:00). Leave it empty to accept orders any time. All times are IST, and the same hours apply every day of the week — on your weekly off day, press Pause new orders before you close and Resume orders when you open again.
• Outside hours, customers can still browse your full menu, but ordering is switched off and your site shows a “We are currently closed” notice with the time you open next. Ordering resumes on its own when your hours start — see What customers see when you're closed.
• Need to stop right now? Press Pause new orders — it saves immediately, no separate Save needed. Customers see your menu but can't place an order until you press Resume orders. Great for a packed kitchen or a gas-cylinder emergency.

Restaurant → Settings

Restaurant → Settings

What customers see when you're closed

Whenever ordering is off — outside your hours or while paused — your website makes it plain, so nobody thinks an order can still go through:

• A notice at the top of every page with a small moving clock, your heading and the next opening time, for example “Opens today at 9:15 AM · in 25 min”. The countdown shows only in the last six hours and updates by itself. While you are paused it shows your own line instead of a time.
• Dish photos turn black and white, and a small tag hangs on each photo with the opening time.
• The ADD button becomes a grey “Closed” badge, and tapping it does nothing. On a dish page, Add to cart becomes a grey box with the opening time.
• The main button on your home banner says “See the menu” instead of asking for an order.

A dish that is outside its own menu timing while you are open gets the same black-and-white look, with its serving hours on the tag and “Later” where ADD was. Its dish page shows a card with “Not being served right now” and the hours.

Menu timings — breakfast, lunch & dinner menus

Menu timings let you serve some menu sections only at certain hours — so idli-vada shows in the morning and biryani at lunch, automatically.

Delivery vs takeaway — how customers pay

You choose how food leaves your kitchen: delivered to the customer's door, collected at your counter, or both — the customer picks at checkout.

Turning on Takeaway also switches on your site's store-pickup option — see In-store pickup for how pickup looks to customers. Every order, however it arrives, lands in your Orders page.

The checkout speaks restaurant language. Customers see Takeaway and Home delivery (not the generic store wording), and a guest who scanned a table QR sees Dine-in · their table everywhere — including the order summary — with delivery hidden for them. If Home delivery is off, the checkout simply never offers it. You can reword the Takeaway, Home delivery and Dine-in labels in the website editor's Site Settings.

The delivery fee

The delivery fee is what customers pay you to bring the food over. You set it in Delivery fee & area — in the sidebar under Delivery, or Restaurant → Settings → Delivery fee & area:

• By distance: customers farther from your shop pay more. Two things are needed — your shop's location (the card right under By distance, see the next section) and Fee for each distance: rows like “up to 1 km ₹35, up to 2 km ₹45”. Tap + Add a distance for another row. A customer farther than your last row pays the last row's fee — unless you set a delivery limit (below). Until your shop's location is set, no distance can be measured and every customer pays your first row — the card says so in amber, with the amount.
• One flat fee: the same delivery charge for every order, however far.
• Free delivery above ₹X: reward bigger orders. Leave it blank for no free-delivery offer.
• Minimum delivery fee: no delivery is ever charged less than this.

How far you deliver — a delivery limit in km

Under the fee, How far do you deliver? takes a number of kilometres — “Up to 5 km from your shop”. Leave it empty to deliver to any distance (that is how every restaurant starts). Press Save changes to keep it.

• It needs your shop's location (the next section) — the kilometres are measured from it. Without one the box says so in red and the page will not save the limit, because every delivery order would be refused. For the same reason the location cannot be removed while a limit depends on it: clear the limit first.
• Customers mark their location at checkout. With a limit set, the checkout always asks for the delivery spot on the map, and Place Order waits for it. The delivery row then shows the fee for that distance — or, when the spot is farther than your limit, “Sorry, this restaurant delivers within 5 km — this location is about 6.9 km away” (with Choose pickup when your Takeaway is on). This is checked again on our servers before any payment is taken, so nobody pays for a delivery you cannot make.
• Your dish pages say it too. A customer who checks a PIN code on a dish page reads “Delivers within 5 km of the restaurant — mark your exact location at checkout”, because a PIN code alone cannot tell how far a home is.
• The distance is a road estimate from your shop (or the outlet the customer chose) to the spot on the map — the same number the fee rows use. If your fee rows go further than your limit, the rows beyond it are never used, and the screen tells you so.
• Orders you type in yourself (Manual orders, the counter), takeaway and dine-in are never checked against the limit.

Your shop's location

Every delivery distance is measured from Your shop's location. Set it once — there are three ways, and each one ends on a map where you check the pin is on your shop's door:

• Set on map — a Google map opens near your town. Type your shop's name in the search box (Google knows most shops), tap it, then move the map until the red pin sits on your door. Satellite shows the rooftops if the street map is not enough.
• I'm at my shop now (Use this phone's location) — the map opens where your phone is and says how sure the phone is (“within about 20 m”). Move the pin onto the door.
• Or paste your shop's Google Maps link — paste the link from Google Maps, or a location you copied there (long-press your shop, then copy the numbers), and tap Use this link. The map opens on that spot for you to check. A short share link (maps.app.goo.gl/…) has no location inside it, so the map searches the shop name that came with it instead.

Tap Save this as my shop's location on the map and it is saved straight away — no other Save button is needed. The card then shows Saved with View on Google Maps to check it, Change on map and Remove. With more than one outlet, distances are still measured from this one shop location — the Add outlet form has no map spot of its own.

You don't have to look for it. While your fee is by distance and no location is saved, your Overview and your Restaurant page show a Set your shop's location card that works right there (the same three ways), and the sidebar marks Delivery fee & area with an amber !. The card says what happens meanwhile: every delivery is charged your first distance's fee — or, if you deliver only up to a set distance, customers can't choose home delivery at all, because the checkout can't tell who is inside it. Once saved, the Restaurant page keeps one small line with Change.

Customer's location

• Ask customers for their delivery location at checkout — customers pick their door on the map, which opens at the address they typed; Use my location moves the map to where their phone is and they confirm the exact spot (a phone's reading can be off by a few houses). A landmark line goes with it. When your fee is by distance this is always on and cannot be turned off: the fee cannot be worked out without it. A customer who skips it pays your first row. With one flat fee it is your choice, and a customer who skips it orders exactly as before.
• Don't take a delivery order without the customer's exact location — at checkout you can make the location a must. Place Order then waits until the customer moves the map so the pin sits on their door and confirms it; their phone's location only moves the map there, because a phone's reading can be off by a few houses. Takeaway and dine-in orders are not asked, and orders you add yourself (the counter, the dashboard) are never blocked. If the map cannot open on a customer's phone, their phone's location or a pasted Google Maps link is taken instead.
• Each saved address has its own spot — at checkout every saved address says Map location saved · near … or No map location yet, and the chosen address opens into its own location part: Adjust on map, See this spot on Google Maps, how far it is and the landmark. When a signed-in customer sets the location for the chosen address it is saved to that address, so next time choosing it brings the spot back and the fee is ready — a repeat order goes through in one tap. An older saved address with no spot is marked in amber (“Home” has no map location yet) so the customer sets it once. A new address takes its location as the last part of the address form, and My account → Addresses shows each address's spot with See on Google Maps. A customer opening the map again on the same day never uses your free map opens and is never charged.

With your shop's location set, the checkout shows “~3.2 km from the shop” beside the fee, the fee follows the row that distance falls in, and every delivery order carries the customer's spot: the order page shows how far it is, Open in Maps and Navigate, the landmark they typed, and whether it came from their phone, the map or a pasted link. A spot dropped on your own kitchen cannot make a far delivery cheap — the fee uses the larger of the shared spot and the typed address when both are known, and the Minimum delivery fee always stands.

The map on your checkout. Below that, Map on your checkout sets which map customers pin their door on: Google Maps (a number of opens free each day, then what the card says for your restaurant) or your own Google key, with every map open listed day by day. If Google ever cannot open, our free map opens instead. Full details: The map on your checkout.

Your own delivery boys. Add each rider on the Team page with the job Delivery boy, then give him orders from Deliveries in the sidebar. On his phone he sees only his orders — a Call button, the map at the customer's location, the items and the cash to collect — and you see what is out and the cash each rider holds. Full guide: Deliver with your own delivery boys.

Table reservations

Reservations let customers book a table from your website, so your Saturday-night rush is planned instead of chaotic.

More than one outlet? Add branches

Branches are for restaurants with several locations — customers pick their nearest outlet on your website, and orders carry that outlet's name. One location? Skip this section entirely.

• + Add outlet with its name, address and phone. One outlet is marked Main; you can hide an outlet temporarily without deleting it.
• Each outlet can keep its own opening hours — a customer ordering from that outlet is checked against its hours, not the main store's.
• Dine-in tables can be assigned to a branch, so each outlet prints its own table QR codes.

Billing at the counter

For walk-in and phone orders, use the Billing Counter — a POS-speed screen: tap dishes, take Cash/UPI/Card, and the GST bill prints instantly (on Android via the free RawBT app + any Bluetooth thermal printer). It's in your sidebar as Billing Counter. Full guide: Billing Counter. Repeat customer? Type their phone — the counter pulls their name and saved delivery addresses so nothing is re-typed.

The kitchen board — new, cooking, ready

Open Kitchen in your sidebar (or the Kitchen tile on the Restaurant home) and keep it on a tablet or phone in the kitchen. Every open order sits in one of four columns — New, Cooking, Ready and On the way — and new orders appear by themselves. Each card shows the dishes, how many, every choice the customer made (size, spice level, extras, cooking note), the customer's note, delivery, takeaway or the table number, and whether it is paid.

• One tap moves an order on: Accept & start cooking → Food is ready (takeaway: Ready for pickup, a table: Ready to serve) → Out for delivery → Delivered (Handed over / Served). It is the same as changing the order's status on the order page — the bill, the customer's messages and everything else follow exactly as they do there.
• Can't make it? Pick why — an item is not available, the kitchen is too busy, you are closing, or something else in your own words. The order is cancelled, the customer is told the reason, and stock goes back like any cancelled order. A paid order's money is returned from the order page.
• Sound: tap Turn on sound once on the kitchen device and a new order rings. The browser tab also shows how many new orders are waiting.
• On a phone the four steps are tabs; on a computer they sit side by side.
• Still open from before lists orders older than a day that nobody closed — move each to its last step so your board stays clean.
• Your staff need the Food orders & billing permission on the Team page to use the board — the same one that runs the Billing Counter.

Your usual cooking time. Under Restaurant settings → Ordering, fill in Usual cooking time (minutes) — say 20. After you accept an order, the customer's Track Order page says “Cooking — ready in about 20 min” and counts down; past that time it says “Almost ready”. The board shows the same countdown, and turns red when an order is past it. Leave it empty and no time is promised.

What customers see. On your website's Track Order page a food order shows the kitchen's steps — Order placed · Cooking · Ready · On the way · Delivered (takeaway: Ready for pickup · Picked up; a table: Ready to serve · Served) — and the page refreshes on its own. Words you set for the Track Order page still win.

Toppings, spice level, make it a meal — the Customise sheet

Give a dish questions under Menu & Dishes → the dish → Personalization (custom orders) — start from Pizza add-ons, Make it a meal, Spice level, Thali / combo picks or Drink options. On your menu, ADD on that dish opens a sheet with the questions and a running total, and the card’s + offers Repeat last or I’ll choose. See Personalized orders → On a restaurant menu.

Suggest add-ons — “Complete your meal”

Show dishes that go well together — naan with a curry, a drink with a burger — right after a customer adds something, on dish pages, in the cart and at checkout. A dish your kitchen is not serving right now is never offered. Turn it on under Add-on Suggestions (Marketing) — see Add-on suggestions.

Meal deals — combo prices

Sell a burger, fries and a drink together for less, or any thali-plus-sweet pairing. Set it up under Combo Deals (Marketing): pick 2 to 6 dishes and the ₹ or % off. The saving applies by itself once all the dishes are in a customer's cart on your website — no code to type — and the order shows it. Bills you make on the Billing Counter do not get it automatically; add a discount there yourself. See Combo deals.

Your menu page — what customers see

Your Menu page reads from your restaurant as it is right now, so there is nothing to keep up to date by hand. Change the words, or switch any part off, in the editor: open the Menu page and use the Live info line and Top picks groups.

Photos on the category bar. Each category shows a small round photo: the one you chose under Categories, or else the photo of the first dish in that category. A category with no photo at all shows its name only.

Badges on dishes. Give a dish one of these product tags and the menu shows it as a small badge: Bestseller, Chef’s special, Must try, New, Spicy or Popular. Stars on a dish come from its approved reviews, and the few best-rated dishes (at least 3 ratings, 4.3 or more) are marked Highly rated.

Category pages. Every category has its own page — a photo band with the category’s name and dish count, its dishes, then the rest of your menu as photo tiles. Share one on WhatsApp to promote just your thalis or desserts.

Your home page — what customers see first

On the Restaurant — Online Ordering design the home page also reads from your restaurant as it is right now. Every part below can be reworded or switched off in the editor on the Home page.

Category circles. Each circle shows your category photo, or else a dish photo from that category. A category with no photo anywhere shows its first letter — never the same picture repeated. The banner photo drifts slowly like a film; switch Slow zoom on the banner photo off to keep it still (phones set to reduce motion always see it still).

The header and the moving parts. Both restaurant designs keep the header to one slim row on every page, on phones and computers.

The search page. Searching from the phone menu opens a page headed Find a dish; its results look exactly like your menu’s dish cards — photo, veg / non-veg mark, two lines of the dish’s description, price and ADD. Change its heading, the line under it and what it says when nothing matches under Site Settings → Search Page.

Each dish’s own page. Under the dish’s name: its badges, its stars from approved reviews and “Ready in about 25 min” from your Usual cooking time (reword or clear it under Site Settings → Dish Page → Dish page — cooking time). The four “why order from us” cards draw clean line icons for the usual chef, plate, salad and lock emoji; any other emoji you type shows as you typed it.

Insights & reports

Restaurant → Insights is your whole business on one screen — today, 7 days, 30 days or any date range, per outlet too. The top always shows revenue, orders, average order and customers with ▲▼ comparison against the previous period, quick chips (discounts given, delivery fees, money to collect, cancellations) and “what we noticed” highlights written in plain words. On a computer the whole report lays out on one wide screen and the pills jump straight to each part; on a phone, six tabs keep it light:

• Sales — a touch-for-detail revenue & orders chart (hour-by-hour on Today) plus the busy-hours heatmap.
• Menu — bestsellers with when-each-dish-sells bars, category mix, veg/non-veg split, and “Not selling”: dishes that sold zero times in the range.
• Customers — first-time vs returning split, repeat rate, average spend, and your top customers with one-tap call.
• Channels & payments — dine-in / takeaway / delivery with per-channel average order value, delivery fees + top pincodes, the counter 🧾 / table-QR 📱 / website 🌐 split, payment mix and money still to collect across all unpaid bills.
• Tables & bookings — per-table performance plus reservations: confirmed / pending / cancelled, guests expected, most-requested times and a Coming up list for the next 7 days with one-tap call.
• Win back — customers who reached checkout but didn't finish (including failed payments), with a one-tap jump to recover them on WhatsApp.

Each of those has more in it than one paragraph can hold — Restaurant insights walks through what every number means and which ones are worth acting on this week.

Common questions

Quick answers to the things restaurant owners ask most about ordering hours, payments and the menu.

Can I still take phone orders when I'm paused or closed?
Yes. Orders you add yourself from the dashboard are never blocked by hours, the pause switch or menu timings — see Billing Counter for the fast way, or Manual orders for the full form.

Can delivery customers pay online?
Yes. In Restaurant → Settings → Payments choose Cash on delivery, Pay online, or both for home delivery. What the customer pays online includes your delivery fee. Online payment needs a payment partner or a UPI ID set up in Settings → Payments.

Do customers see my menu when I'm closed?
Yes — the full menu stays browsable, with a “We are currently closed” notice that says when you open next, black-and-white dish photos and a grey “Closed” badge where ADD was. Only ordering is switched off, and it comes back automatically when your hours start.

I turned everything on but nothing changed on my website.
Check two things: your site uses the restaurant online-ordering design, and the Turn on online ordering master switch is on. Then save and reload your site.