Ask Asha — the helper inside your dashboard

Open the chat

A link you can share: lentlosites.com/ask

lentlosites.com/ask opens Asha as a page. Send it to anyone — a friend deciding whether to start, a customer of yours who asked you how this works, or yourself on a phone that is not signed in.

• Signed in? The link opens the full chat, exactly as it works inside your dashboard — your own orders, credits and domain included.
• Not signed in? They can chat with Asha right on the page, no account needed — she answers from our guides (prices, your own domain, payments, designs), a limited number of questions a day. It works the same on a phone that has just tried the live demo. If the chat cannot open, the page still helps: the help centre’s search, the guides people ask for most, a live demo to look around, and a WhatsApp button for a person. Anything about their own account waits behind one Sign in button — nobody can ask about somebody else’s website.
• You can put the question straight into the link: lentlosites.com/ask?q=how do I connect my domain — it is waiting on the page when they open it.
• On our own website (lentlosites.com), the round face at the bottom right (“Chat with us”) is the same visitor chat under another name, Arjun — our trained support assistant, not a person, who answers from the same guides and says so if asked. It shows only to people who are not signed in; our team is one tap away on WhatsApp.
• Anyone using the link gets a good number of questions a day — enough for a real conversation — and a person is always one tap away. When the day’s questions are used up, Asha says when the link opens again and offers a free account, which carries the conversation on straight away with its own free answers each day. Nobody can ask about somebody else’s website, orders or credits from there — those questions wait behind Sign in.

Some answers come with a picture

The questions people ask before they have a website — “can I see it before paying?”, “what does the ₹500 do?”, “is it a monthly charge?”, “any hosting or yearly fee?”, “can I use my own domain?”, “is it customisable?”, “what happens after I pay?” — are answered with a drawing made for that question, three short steps and a button that opens the thing itself (a design you can walk through, or a live sample business). Those answers are instant and cost you nothing.

Tell her what your business is — I sell products or I offer a service — and the answer is the whole picture for that kind of business: what your website will actually have, what it costs for you (a shop pays a small share of an online order; a service pays per enquiry), and what happens the minute you recharge. Then she asks what you sell, so everything after that is about your own trade.

Ask it any way you like. The same answer comes whether you type “How much monthly”, “is it recurring?” or “har mahine dena padega kya” — English, Hinglish, Hindi or Marathi, short forms and typos included. If your question is really three questions, Asha answers it herself instead of showing a card.

Free answers every day, packs for more

Website provided by an agency? The counter in the chat shows your provider's packs at their prices — Pay & request sends them the request (account owner only); the answers land once they confirm your payment.

The small counter next to Asha's name shows today's free answers (for example 14 of 20 free · 180 pack; they reset at midnight) and your pack balance — tap it to see the packs. Quick replies never count. A reply in the website editor chat counts as 4 answers, because building or changing a page is far more work. When five or fewer free answers are left a line under the box says so; once they are used, Asha answers from a pack you bought once — Buy answers appears there when you have no pack, and the whole story is in Asha answers.

Changes always wait for your Confirm

When you ask for a change — a price, stock, a product's name or description, a photo on a product or on a category's tile (one you attach in the chat or one already in your Media library), a new product with sizes at their own prices (“50 ml ₹299, 100 ml ₹499”), renaming a category (“rename Shoes to Footwear” — every product, its picture, its delivery charge and its coupons move with it), pausing many products at once (“show only my four products”, “pause everything in Diwali Decor”, “pause all my products” — they are paused, never deleted, and Undo brings them back), adding a person to your team with one of the Team page's roles, a question on your store's FAQ page (a new one, or changing / removing one already there), a coupon, pausing orders, your shop's minimum order value, keeping sold-out products in your shop's lists or taking them out, Cash on Delivery on or off and its extra charge, your delivery charge (she switches delivery charges on with it when they are off), your Instagram, Facebook, YouTube, X or LinkedIn link, your website's title and description on Google and in shared links (WhatsApp, Facebook, LinkedIn — the same as Grow → Google & sharing; ask “what does my link show when shared?” and she reads it out first), your Google Search Console, Meta or Bing verification code (paste the meta tag they show — a DNS record is added on Domain → DNS records), your Meta Pixel, Google Analytics, Tag Manager, Google Ads or another ad pixel (paste the whole code — the id is taken out of it), an entry of your top menu, footer links or footer policy links (“add Press to the footer”, “rename About Us to Our Story”), the announcement bar at the top of your website (its words, on or off, its link), your Privacy Policy, Terms, Refund or Shipping Policy page (the standard words, or your own — it goes live with Update Website), one of your design's own switches or sizes (“turn off the Order on WhatsApp button”, “make the logo bigger”), a heading or a photo in the editor, a new page — Asha puts up a card that shows the before and the after (for a new logo or favicon, the card shows the two pictures, the current one faded). Nothing has changed until you tap Confirm on that card. A card you ignore simply expires after 10 minutes — and says so: it reads This card expired — nothing was changed.

The screen you are on shows the change at once — no reload. Confirm a new price while that product's form is open and the form shows the new price; anything else you had typed there and not saved yet stays as you typed it. A note above the form says what changed. If you had typed a different value in that very box, the card you confirmed wins and the note says so. The same is true of Settings, an order's own page, delivery charges, Header & Footer and the FAQ page — and of the dashboard open in your browser's other tabs. Your live website follows within about a minute.

“Out of stock” pauses the product. Asking her to mark a product out of stock switches its Selling off and keeps its count — the same switch as on the Products screen — so it stays out of stock until you say “put it back on sale” or switch Selling on yourself.

Every card tells you how it ended. Done (in green) means the change was made. Undone means it was put back. Not applied means nothing changed — the card expired, the thing was changed in the meantime, or it could not be done. Not confirmed — please check the screen means she could not tell whether it went through. Green is only ever for a change that really happened.

Several changes in one request. Ask for a list of wording changes in one message and they come on one card with one Confirm. When a request does need two cards, confirm them in any order — each one applies as long as what it shows as “before” is still what your website holds. If you (or someone on your team) changed that very thing in the meantime, the card says Not applied and you ask again. She puts up cards only for what you asked: something related that you did not ask for — like teaching your website chat the same answer you added to your FAQ page — she offers in one line, and makes its card when you say yes.

“Where do I change this?” Point at anything on your website in your own words — “the © 2026 line in my footer”, “the message my WhatsApp button opens with” — and she finds that control in your design, says where it sits and what it says today, even when no guide mentions it. When it is a piece of wording she can change it for you on the same Confirm card, and you can undo it. If she cannot tell for certain which control you mean — you ask for “Read More” and nothing in your settings says that — she leaves it off the card and tells you where that text is changed; she never picks a control by guesswork. A price, fee, phone number, address, link or password is never changed that way: she tells you which screen holds it and you make the change yourself. A price typed on one of your design's own pages — a tour package, a plan — she finds too: she opens that block for you and names the box to type in.

Changed your mind? Tap Undo on the receipt within 10 minutes, or just say “put it back” — in the same chat or a new one, on any device: she can put back any change you yourself confirmed on this website in the last 10 minutes. In the editor, a confirmed change shows on the canvas at once and goes live only when you press Update Website, like any other edit.

Ask in your own language. Write in English, Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Gujarati, Marathi or Punjabi — in its own script or typed in English letters — and she answers in the same language, written in English letters so it reads on every phone. She keeps to it for a short reply too — a “yes”, a pincode, a product name or a picture sent without any words in the middle of a Hindi chat is still answered in Hindi — and changes when you write in another language — a short English question such as “which products have no photo” counts — or ask for one by name. A tap on one of her suggestion buttons never changes it. Screen and button names stay in English, exactly as you see them. Her short fixed messages follow you too: in Hindi and Tamil the “I paid and nothing happened” check, the daily-limit note and the “nothing has been changed yet” note are said in your language, and a how-to question (“delivery charge kaise badlu”, “coupon epdi create panradhu”) is answered as a question, never treated as an order to change something. On a paid plan she can reword the small credit line at the very bottom of your footer (it lives in Header & Footer → Footer → Footer credit line, not in the editor’s Site Settings; the line can be reworded, not removed). She can also set the minimum quantity a customer must buy of a product (“minimum 5 pieces for the steel tiffin”), and in the editor she can move a block up or down on the pages of your design that allow it — each behind the same Confirm card, each with Undo.

Your website's words, in any language. Ask her to write a page, a heading, a product description or your FAQ in Hindi, Punjabi, Tamil or any other language and she puts it on the card in that language's own script (or in English letters if you ask for that). Ask her to write it for you to read (“write my About Us in Hindi”) and the chat shows it in that script too; the rest of her reply stays in English letters.

A custom design. When you want something the editor does not offer, or want our team to build it for you, Asha tells you its price first (the Done For You price) and raises the request for our team only when you say yes. It is a request the team reviews, not a promise of a feature or a date. Asking about the Growth plan puts our team's WhatsApp button under her reply.

Whole pages, written for your business

In the editor, say “make a page for our bridal packages” and tell her what you offer in your own words — services, prices, the people to mention. She lays out a full page (a banner, what you offer, your price list, how it works, what is included, a photo wall, questions and answers, a closing invitation, your location) using your own photos and wording written for your business. When your site has no photos yet, the banner, story and offer blocks take fitting real photos of Indian businesses from the platform's free photo library (never a photo wall, a portfolio, a team or a reviews block — those wait for your own pictures); say “use only my photos” to leave the library out for one page, switch it off for the whole website under Settings → Appearance (“Asha may use free library photos”), and swap any library photo for yours by tapping it on the page. A logo strip, a banner or a phone screenshot in your media library is never mistaken for a photo. On the live demo Asha answers as a guide (where things are, how pricing and credits work, what she would build for a business like yours) and never changes the demo — every “change this” ends with a Create-your-website button; in the setup wizard, before your first website exists, she explains the ₹500 recharge, credits, plans and designs, and starts building the moment your website is there. Two pages she builds never share a skeleton: each draws its blocks and their looks from a pool of more than sixty — photo mosaics, photo stories, quote bands, numbered points, chapters, keyword clouds, photo timelines, poster invitations and the rest — with a different mood (corners, spacing, motion, alignment) per page. She never invents prices, numbers, awards, reviews or staff names — a price list or a team block appears only from what you tell her. The page arrives as a draft: tap Confirm and the editor opens on it straight away (from the dashboard chat, the card offers “Open it in the editor”); read it, switch it on, then press Update Website.

Write as much as you need. One message holds a full page brief — about 4,000 letters. As you get close, a small counter appears under the box; if your brief is longer than that, the box tells you so and asks you to send it in two parts, so nothing you wrote is ever left out. A long piece of work in one message — a whole page's words section by section, or a list of many products — she does in parts: the cards for the first part, then one line naming what is left; send next (or “aage”, “baaki”) and she carries on from there. When you open an earlier chat again, the pictures you attached are shown with their messages.

A page about a subject, not about your business — “the beauty of mountains and why we must save them”, “save our rivers”, “the history of our town” — is built differently: its own page shapes (a photo banner, the story, photo cards and a photo wall of the subject, its facets, what the reader can do, questions, a closing call), real photos of the subject from the free photo library (never your shop's photos or a drawing that has nothing to do with it), wording about the subject, and none of the shop, visit-us or WhatsApp blocks. Two subject pages never share the same order of sections.

It looks like the rest of your website. She reads the colours and full-width bands your other pages already use and lays the new page out the same way, with the photos that fit the topic first (a bridal page opens on your bridal photo). The blocks she can use grow with the platform — a photo offer band, notes with photos, a figures band, a category board on a store, your events and your team (those last three only from what you tell her; she never invents a date, a figure or a person). Tell her your tour packages and she lays them out as package cards — a package with no price still shows (“Price on request”), and each gets a photo of its place when the free library has one for every package; name your doctors with their degrees and hours and they get profile cards with a Book button; give your toppers with their scores and they get a medal wall. Each detail stays with the person or package you wrote it for — one doctor's timings never land on another's card.

The more you tell her, the fuller the page. These blocks appear only from your own words, so give them in the same message:

• Plans, packages or fees — “Glow plan ₹1,499 per month: one facial, one hair spa, threading”.
• Prices — “HD bridal makeup 14,999, engagement makeup 7,999”.
• Timings — “Weekend batch Saturday 10 AM to 1 PM” (classes, clinics, gyms).
• Your team — each name and role.
• Real figures — “open for 8 years, 5,000 customers served” (at least two).
• Customer reviews — paste the review with the customer's name. She copies it word for word; she never writes one.

She also knows these kinds of pages: services, a rate card, about, team, offers, plans and memberships, classes and courses (with timings, fees and an admission enquiry form), a page built around your online booking, a store page showing your real products and live coupons, wholesale enquiries, a campaign page, contact and help.

Lists grow and shrink too: “add Meera as a bridal makeup artist to the team”, “add Threading for 100 to the price list”, “remove the third question”.

On a page built from sections — every page she makes, and the pages you build yourself — the look of a block is hers to change too: “make this section full width”, “give it our dark background”, “make the cards appear one by one”, “hide this block on phones”, “use the timeline layout”. Colours come from your website's own palette unless you name another, and she refuses a text colour that would be hard to read on its background.

A design's own built-in pages are different: there she changes the words and photos, the order of the blocks where the editor allows it, your whole website's colours, fonts and corners, and one block's Space & colours — its background, text and button colours, its space above and below, its height on a block that is tall by design (Fit content), its alignment, and whether phones, tablets or computers show it. It is the same control you find on the bar that appears when you click that block on the page, so either of you can change it. From a list inside a block she can take items out on the same Confirm card — “keep only Credit Card and Vehicle insurance, remove the rest” — and Undo puts them back; adding a new item to such a list is done in the block's own panel, where its photo, link and icon are chosen. She can hide a block, or show a hidden one again, when you ask — “hide the offers section” — and it is kept, not deleted, exactly as the eye on that same bar keeps it; on the pages customers order, book or track on she never hides anything. The corners and layout of a design's own block stay as the design made them.

Buttons and forms too: “make this button open my booking page” (she links only to pages your website really has, or a full https address you give her), “add a Class dropdown with 8, 9 and 10 to the enquiry form and make the phone number required”. When you ask for one block — “add customer reviews here”, “add our team” — she builds it from what you tell her and never fills it with sample people, reviews or numbers; if she needs the details she asks.

Finishing touches: “give this block a soft dotted pattern”, “end the banner in a wave” (the block needs a background colour for a shaped edge), “add a countdown that ends on 20 October at 9 pm” — she asks for the date when you have not given one, and refuses a date that has already passed. A whole form can be described in one line: “add a form with name, phone, and a dropdown for the service: Haircut, Hair colour, Bridal makeup”. People you name while describing a page (“Meera Iyer is our senior bridal artist”) get a Team section on that page, whatever kind of page it is. Pages she builds use quiet background patterns of their own, so two pages made from the same blocks do not look like copies; a page without photos gets drawings from the 356-illustration library in your brand colour (an illustrated banner, features, steps, an invitation), each picked for what the block says, and you can ask for a drawing by meaning (“change this drawing to a chef”); a page with enough photos may open on a photo-slide banner, a campaign page may open on an enquiry banner with the form built in, and an about page carries your milestones (“opened on FC Road in 2016”) when you give them.

In the dashboard she names things instead of counting them: “which products are low on stock?” lists the products (and the options) with 1 to 3 left, “which products are out of stock?” and “which ones have I switched off?” work the same way, and “show me my latest order” reads the order itself.

A page's own details are hers to change as well: “rename this page to Bridal Makeup”, “put it in the menu”, “show it as Bridal in the menu”, “write the Google title and description for this page”. A page's web address can change only while the page is switched off, so links people already have never break. Deleting a page for good stays your own tap in the editor's Pages panel; what she offers instead is switching it off — it leaves your website and its menu at once, keeps its words, and Undo brings it back.

What she will and will not say

Every figure she quotes about your account comes from a fresh look at your data — if she cannot check something, she says so and points you to the screen that has the live number. She never claims a change is done unless you confirmed it. Refunds, deleting things, payment-gateway keys, ownership and legal questions are handed to a person.

“I paid and nothing happened.” Tell her so — even just “I have paid 500” or “payment kar diya” — and she looks at your own recent recharge attempts first, before anything else: whether the payment reached your Lentlo Credits, is still open on the payment page, was declined by the bank, or never completed — and she tells you plainly whether to pay again or not. She never marks a payment as received herself; when the bank has answered but the final confirmation is still missing, she says a person needs to check it and asks you to keep your bank's reference ready. If you tried more than once, she speaks about your latest try — or the one whose amount you name (“my ₹1,000 payment”) — and mentions an earlier payment that did arrive separately. When she compares plans, the point at which each plan becomes cheaper is worked out from every plan's price and fee, not estimated.

“I want to talk to a person.” Say so any time. She first offers to sort it out with you right there — most things are quicker that way — and asks what it is about. If you still want someone, or something is broken (money taken, an error, your website down), she writes it up as a ticket for the team with what you told her: tap Confirm and the team answers on Help & Support, with a notification when they reply. She never promises a call or a time.

Team members

A team member added on the Team page chats with Asha from their own login, within the limits the owner set — free answers a day, and whether they may use the owner's pack answers. Their counter shows “free · pack · from the owner’s”; if the owner switched their access off, Asha only asks them to get it turned on. Owners: set the limits here.

Resellers: ask her what you pay LentloSites — “what is my wholesale discount”, “what does a Pro plan cost me for a client” — she reads the same live figures as your Wholesale & billing page. Your clients' Asha never mentions any of it.

Talk to a person

Asha answers how-to questions, settings, prices and changes herself. Our team steps in for a genuine technical problem — something on LentloSites not working, an error, money taken without an order, a web address that is down. When that happens she puts a Report it to our team button under her reply (whenever you ask for our team, or she sends you there): it opens Help & Support with your question already typed in — the chat steps aside so the form is in view — and you say what kind of problem it is and on which website. Press Send to our team — it becomes a support ticket, on every plan, and our team replies on that ticket with a notification on your phone. A paid plan can also ask for a call; on the Free plan other help from a person comes with a paid plan, and Asha stays your helper for everything else. If a person from the team joins your chat here instead, you will see “… joined the chat”, and they hand the chat back to Asha when they are finished. Asha never tells you to tap a button that is not there, and she cannot phone you or promise a call herself.

In the live demo Asha explains and shows how everything works, but changes nothing — she tells you what she would do in your own account, and the button under her reply opens free sign-up (or Back to my account when you came into the demo from your own setup — one tap, no new OTP). Ask her how to pay, recharge or which plan to take and that button is always there: paying happens in your own account, never in the demo.

Today at a glance

Open Asha on a website's dashboard and she starts with Today at a glance (in the website editor her chat keeps to your design): today's figures for your kind of website — orders and sales for a shop or restaurant, bookings and the ones waiting for your OK for a salon or clinic, readers for a news site — each beside yesterday's, a bar for each of the last seven days, and the jobs waiting for you (orders to confirm, products almost out of stock, a payment to check). Tap a job and its screen opens. Near a festival she adds an idea for it — tap it and she helps you plan the offer. It costs no answers, and a team member sees only the figures their access allows.

Ask her “how is business today?” or “aaj kaisa raha?” at any time and the same card comes back in the chat, instantly and free. The speaker button reads it aloud — and every answer has one too, in the actions under it: she reads in an Indian voice, in Hindi when the answer is in Hinglish. Tap it again to stop.

Ask about your numbers. “How many enquiries this week?”, “who filled the form today?”, “loan applications this month” — she counts them from your Form Inbox (and, on a catalogue, the taps on your WhatsApp enquiry buttons), with the newest few by first name and the last four digits only. On a travel or rental website she counts the bookings on your Travel Desk or Rental Desk for any period. She lists your product categories with how many products each holds and which are hidden, names the products that have no photo yet, and tells you how many reviews wait for your approval.

Daily answers

Every account gets free answers every day; the counter next to her name and the line at the foot of the ⋯ menu (Free answers today: 14 of 20 · reset at midnight · pack: 180 answers) show how many are left, a small note appears under the box when five or fewer remain, and the free count goes back to full at midnight. After that she answers from an answer pack, if you have one (Asha answers). Quick answers — a greeting, “is my site live?”, “where is the coupons page?”, Today at a glance, and in the editor Show me my pages and What is not live yet? (both read straight from your website) — do not use up any, and a reply where she could not help is given back.

What she remembers

The ⋯ menu at the top of the chat holds Past chats, What I remember, Copy chat, All guides and Help & Support; the pencil beside it starts a New chat. Tell her “remember that we are closed on Sundays” and she keeps it for next time. ⋯ → What I remember lists every note and lets you delete any of them. You can also just say it: “forget the Sunday note” or “forget everything” — she tells you exactly which notes went and which she still holds. Two branches or two products are kept as two separate notes; a note is never replaced by a similar-sounding one. ⋯ → Past chats reopens an old conversation; Copy chat copies it for a colleague.

“I told you before” works. When you refer to something you said in an earlier chat with her — “pehle bataya tha”, “show me the story you wrote last time” — she reads your own earlier chats (the last 30 days, on this website) and quotes her earlier words back. Only your own chats: never a team member's, and never while someone from the team is looking at your account.

When a chat comes to an end she asks Did I solve it? — tap Yes, Partly or No. For Partly or No, one tap says what went wrong (a wrong answer, she did not do it for you, too slow, hard to follow) and you can add a line; it is saved with that chat and helps make her better. Copy, ask again and the thumbs sit under her latest answer — on a computer, point at an older answer to see them there too.

Want an AI that answers your customers on your website or WhatsApp? That is a separate tool — see AI assistant — train it & add chat to your website.