Open your store in a supplier network

Where you sign in

On your supplier's own website, press Reseller login (the address ends in /portal). You sign in with your mobile number and a code sent by SMS — no password. This sign-in opens only your stores with THIS supplier. Once your store is open you can also work from Store console in your dashboard menu.

How you join

• You ask — on the supplier's site press Become a reseller, then Ask to join. Write your name and answer the supplier's few questions (all optional), then check your number with the code. Sign in any time to see where your request stands. Some suppliers approve requests at once.
• A plain invitation — open the link your supplier sent, check your number with the code, and press Accept the invitation. Your supplier then approves you.
• A store your supplier prepared for you — open the link, check your number, then check the store name, the look and the margin your supplier filled in, add your details, and press Agree and open my store. When your supplier wrote terms, they are shown above the button — the button is your agreement.

If a link does not work, it may be used, too old, or meant for another number. Ask your supplier for a new one.

Opening your store (three short screens)

If your plan is still to be bought, your store waits: the Overview says who pays for it — you (Choose a plan) or your supplier (“Ask your supplier to activate your store”).

Your store, day to day

• Overview — at the top, Today: one sentence on where your store stands and the one button that matters now (Add your details, Read the terms, Set your margin, Choose a look, Pick products, then Open my store, Share my store or See orders); the lines that need you (orders to pack and send, orders on hold, UPI payments to confirm, returns asked for); your money in one line each (your balance with your supplier, what your supplier owes you, when your plan ends); and this week's orders, sales and what you kept, since Monday. Below it: the steps still missing, Publish my store (later Update my store — your store updates within a few minutes), pause and resume selling, and what your supplier sent lately with their note. See the guide Your Today screen.
• Products & prices — first, Your margin: as you type it, every product shows your supplier's price, your price, the tax and what you keep. Nothing is saved until you press Save. A product can have Your price for this product of its own — a % on top of the supplier's price, ₹ on top, a % kept by you, or Sell at ₹ — and Use my main margin takes it back. Apply a margin to a collection sets one margin on every product in a collection today (new products the supplier adds later keep your main margin). Price endings: as calculated, whole rupees, or ending in 9. If a product cannot be sold at your price, it says why. Share on a row makes a picture for WhatsApp — see Share a product on WhatsApp.
• Orders — every order, newest first, with four words that say where it stands: Paid, Paid to supplier (when you buy from your supplier), Sent, Settled. Open one for its items, the shopper, the address and its parcels; the payment shows only to you and the people you gave the money right.
• Money — your sales today and over 30 days, the money received and refunded, and the cases that need you; Earnings & bank or Balance with supplier depending on how your store sells. See Money in plain words.
• Customers — the shoppers of your store, newest first.
• Store look — see Your store's look.
• Settings — Store details (the name, phone, WhatsApp number, e-mail, address and logo your shoppers see; a logo is a JPG, PNG or WebP picture under 5 MB), your business details, Payments, Notifications (what we tell you about — see Alerts you receive), Invoice numbers, whether your plan renews by itself, the people who help you, History, and Close this store. Closing is final: you type your store's name to confirm, and the screen says what stays (orders, invoices, books) and what changes.
• Your store's address (Settings, the owner) — the address your links and share pictures use, with Copy and Share on WhatsApp: your own domain once it is connected, else the address under your supplier's domain, else your free address. Older addresses keep working. Your own domain: type it (for example yourname.in), press Connect this domain, add the records shown at the company where you bought it, then Check now. It can take from a few minutes to a day; we also check by ourselves.
• Sign out — the menu with your name: Sign out, or Sign out on every phone and computer.

When a shopper buys

Your store's checkout asks for the shopper's name, e-mail, mobile number and delivery address (the state comes from the PIN code), a GSTIN if they buy for a business, and a discount code if you gave them one. Then it shows each item's price, the delivery charge, the total with all taxes and the expected delivery dates when your supplier set them. The items are kept for the shopper while they pay; after Pay the shopper sees the order number at once. If your store cannot take orders right now — selling is paused, or no payment account is connected yet — the cart says so before the shopper fills anything.

UPI straight to you — once your UPI ID is switched on (Settings → Payments), your checkout can take UPI paid straight to you. With a payment provider as well, the shopper chooses under How will you pay?; with only a UPI ID, every checkout pays this way. The shopper sees your UPI ID, the exact amount and a QR code, pays from their own UPI app, then types the payment's bank reference (UTR) and may add a screenshot. The order is placed only when you mark the money received; meanwhile the items stay kept. A checkout with no reference sent is let go after 30 minutes; one checkout can send at most three references.

Orders, money and refunds

• UPI payments to confirm — at the top of Money (and on Today): each payment a shopper says they made to your UPI ID, with the amount, the bank reference and the items (and the shopper's screenshot when they added one). Check your bank or UPI app first — we cannot see your bank — then press Received (the order opens) or Not received (you type what the shopper should know; they may send another reference). A payment marked Late came after the checkout ran out: if the money did reach you, press Received and a refund then waits for you on Money.
• Refunds — when a refund waits for you, or a shopper paid twice or too much, the case on Money has a button: Approve refund of ₹… or Refund. You confirm with an OTP sent by SMS to your own mobile. The payment provider sends the money back where it came from.
• A refund to send yourself — money paid by UPI straight to you cannot be sent back by us. The case shows the amount and where the shopper asked for it (typed on their order page). Send it from your own bank or UPI app, type your transfer's reference and press Mark as sent, with an OTP.
• E-mails to your shoppers — once e-mails are switched on for the network, the order e-mail and the “see my orders” link go out in your store's name, and a shopper who replies reaches the e-mail in Store details — add one there.

Taking payments (Settings → Payments)

When you sell in your own name, shoppers pay into YOUR payment provider account — we never hold the money. Choose your provider, type what its dashboard shows, confirm the keys with an OTP, and switch them on after 24 hours. Each provider's card says what it can do. The whole walk-through, provider by provider, is in Connect your payment gateway. If your supplier sells in their own name in your store, this section says that the supplier collects.

Invoice numbers (Settings)

Your invoices and credit notes start with a prefix (for example KALP/26-27/0001). No other website or billing book of yours on the same GST number may use the same prefix in the same year, so the card says for each one whether it is Ready, Not kept yet (press Save prefixes) or Already used (choose another). Only the first 5 characters are printed; invoices and credit notes need different prefixes.

Your price on the supplier's site

While you are signed in, a product page on your supplier's site shows Your price in <your store> and Open in my store. Visitors who are not signed in never see a reseller price.