Orders & Operations

Returns, RTO & Credit Notes

Returns happen — handle them cleanly, with your GST books intact.

Record a customer return or a courier RTO (parcel sent back undelivered) in a couple of taps: pick exactly which items came back, restock them, and a GST-compliant credit note is issued against the original invoice. Your stock, your refund records, and your tax filings all stay correct.

Included on every planNo setup feeWorks on your phone

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Included on every plan Orders & Operations

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E-commerce

How it works

What you actually do, step by step — most owners finish this from a phone.

Open the order, choose Return or RTO

Returns are customer-initiated; RTO covers parcels the courier couldn't deliver and sent back.

Pick the returned items

Select specific lines and quantities — variant labels (Size, Colour) are shown so you restock exactly the right piece.

Confirm

Stock goes back on the shelf and a credit note is issued against the original GST invoice.

Settle the refund

The order shows the correct refundable amount — for partial-COD orders, only what was actually paid online.

Why it matters for your business

GST stays clean

Credit notes adjust your tax position properly — no messy manual corrections at filing time.

Right item back on the shelf

Per-line, per-variant restocking means your Size M count doesn't quietly absorb a Size L return.

No over-refunds

Refundable amounts are computed from what the customer actually paid — a partial-COD RTO never refunds money that was never collected.

Honest reports

Returned, RTO'd, and cancelled orders are excluded from your revenue numbers automatically.

What's included

The honest, complete list — limits stated where they exist.

Partial returns — take back one item from a five-item order
GST-compliant credit notes linked to the original invoice
RTO handled as its own flow, distinct from customer returns
Cancelling an order restocks its items and reverses any influencer commission automatically
Partial-COD refund amounts are computed from the online slice actually paid
Cancelled, returned, and RTO orders drop out of revenue reports automatically

Common questions

What if only one item from an order comes back?

Pick just that line (and quantity) in the return flow — only that item is restocked, and the credit note covers only its value.

Do returns mess up my GST filing?

No. Each return issues a credit note against the original invoice, and credit notes flow into your GSTR exports the way your accountant expects.

See it before you sign up

Open the demo dashboardClick around real sample businesses — orders, products, the works. No sign-up needed.Browse demo websitesReal working demo sites for every business type — open one and try it as a customer.

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Order Management

Every order, from placed to delivered — tracked in one place.

Order Editing with History

Customer changed their mind? Edit the order — totals and invoice fix themselves.

GST-Compliant Invoicing

Every order gets a proper GST invoice — automatically, with zero extra work.

Manual & WhatsApp Orders

Sales from WhatsApp, phone calls, or the counter — recorded like any online order.

Staff Accounts & Permissions

Add your whole team — each person sees only what you allow.

Business Analytics

Revenue you can trust — counted from real orders, not page beacons.

More in Orders & OperationsRun the whole business from one dashboard — or your phone.Explore Orders & Operations

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Returns, RTO & Credit Notes is included on every plan

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