Grievance Redressal

All complaints, grievances, and takedown requests should be directed to:

• Designation: Grievance Officer, LentloSites
• Business: Lentlo (Sole Proprietorship) · GSTIN: 33BDKPA6944F1ZQ
• Phone / WhatsApp: +91-81221 16594 (fastest for urgent matters — child safety, imminent harm)
• Email: support@lentlosites.com (best for detailed complaints — creates written trail)
• Address: 15/2, Kathbada 1st Cross Lane, Old Washermenpet, Chennai - 600021, Tamil Nadu, India
• Working hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

You may file a complaint with the Grievance Officer regarding:

• Content on any website hosted by LentloSites that violates our Acceptable Use Policy or Indian law
• Unauthorized use of your intellectual property (copyright/trademark infringement)
• Impersonation of you, your business, or a brand
• Publication of your private information (non-consensual)
• Phishing, fraud, or impersonation of government/bank services
• Hate speech, threats, violence, or content harmful to children
• Non-compliance with a Court Order or Government notice
• Unresolved support issues escalated from our support team

To file a grievance, please include the following information:

• Your name and contact details: Full name, email, and phone number (so we can reach you)
• The URL / site: Full URL of the website or specific page you are reporting
• Nature of complaint: Clear description of the issue and why it violates policy or law
• Evidence: Screenshots, links, or documents supporting your claim (if available)
• Your relationship: Whether you are the affected party, rights holder, or a concerned user
• Legal basis: The specific law, right, or policy being violated (if you know)
• Declaration: Confirmation that the information provided is true to your knowledge

We take grievances seriously and commit to the following timelines as required by IT Rules 2021:

• Acknowledgment: Within 24 hours of receiving your complaint, we will send you an acknowledgment with a ticket number
• Urgent matters: Child safety, non-consensual imagery, or imminent harm — we act within 24 hours of verification
• Resolution: Full resolution and written response within 15 days of receipt. Complex cases requiring legal review may take up to 30 days, with a written explanation of the delay
• Confidentiality: Your identity and complaint details will be kept confidential unless required by law

For the fastest response, use our dedicated abuse reporting form at /report-abuse. Reports submitted through this form are auto-flagged to our admin team and reviewed within hours, not days. No login is required.

For law enforcement and court requests, our designated Nodal Officer is:

• Designation: Nodal Officer & Chief Compliance Officer, LentloSites
• Email: support@lentlosites.com
• Phone: +91-81221 16594

If you are unsatisfied with our response, you may escalate to the following authorities:

• Grievance Appellate Committee: gac.gov.in — established under IT Rules 2021 to hear appeals against intermediary decisions
• National Cyber Crime Portal: cybercrime.gov.in — for financial fraud, phishing, and cybercrime complaints
• Cyber Helpline: Call 1930 (toll-free) for financial cybercrime
• Consumer Court: consumerhelpline.gov.in — for consumer grievances
• Court of Law: You may also approach the jurisdictional court for legal remedies

Upon receiving a valid complaint or court order, we may take one or more of the following actions:

• Remove the specific content that is non-compliant
• Suspend the website from public access
• Soft-delete the website (restorable within 30 days)
• Permanently terminate the user's account (for repeated or serious violations)
• Share information with law enforcement (on receipt of lawful order)

We reserve the right to decline action on complaints that are clearly frivolous, malicious, or filed in bad faith (e.g., to suppress legitimate competition, settle personal disputes, or without any legal basis). Repeated bad-faith reports may result in action against the reporter.