Orders & Operations

Order Editing with History

Customer changed their mind? Edit the order — totals and invoice fix themselves.

Change quantities, remove items, add products, or fix details on an order after it's placed. Totals, GST, and shipping recompute automatically on the server, the invoice regenerates to match, and every edit is recorded in the order's history — so there's never a dispute about what changed.

Included on every planNo setup feeWorks on your phone

Start free — it's included See pricing

Included on every plan Orders & Operations

Included with

E-commerce

How it works

What you actually do, step by step — most owners finish this from a phone.

Open the order and tap Edit

Works on any order — a customer calling to add one more item is a ten-second job.

Change lines freely

Adjust quantities, remove items, or add new products — added items are priced from your catalog, never hand-typed.

Save

The total, GST breakdown, and shipping are recalculated correctly on the server — no calculator needed.

Everything follows

The invoice regenerates to match the edited order, and the edit lands in the order's history with who made it and when.

Why it matters for your business

No cancel-and-recreate

Small changes stay small — the order keeps its number, its history, and its place in your books.

The invoice always matches

You'll never hand a customer an invoice that disagrees with what was actually delivered.

A record of every change

Edit history protects you in staff disputes and customer arguments alike.

Discounts don't break

A coupon that was valid at order time stays applied when you make an unrelated edit — the system never silently re-prices a paid order.

What's included

The honest, complete list — limits stated where they exist.

Every edit records who made it and when — the full history stays on the order
Added items are priced from today's catalog, with variant selection
GST is recalculated per line, respecting your inclusive/exclusive price setup
A delivery charge you set by hand is never overwritten by automatic shipping rules
Variant details are preserved on every line through edits
Applied coupons and locked-in discounts are preserved on unrelated edits

Common questions

If I edit an order the customer already paid for, what happens?

The order keeps the record of what was paid and shows the updated total, so you can see any difference to collect or refund. The invoice reflects the final order.

Can I see what an order looked like before an edit?

Yes — the order's history records each change, so you can trace what was added, removed, or adjusted, and by whom.