Shipping & Delivery

Order Tracking for Customers

A live 'where is my order?' page — so customers stop asking you.

Every store gets a Track Order page where customers see their order's live status, from placed to delivered. Shipments booked through integrated couriers update automatically, and manual shipments link out to 11+ Indian couriers — Delhivery, BlueDart, DTDC, Ekart, India Post, and more.

Included on every planNo setup feeWorks on your phone

Start free — it's included See pricing

Included on every plan Shipping & Delivery

Included with

E-commerce

How it works

What you actually do, step by step — most owners finish this from a phone.

It's already on your site

The Track Order page ships with every store design — linked from the menu, footer, and the customer's account.

Customers look themselves up

They open the page, find their order, and see a clear status timeline — placed, confirmed, shipped, out for delivery, delivered.

Shipping details appear automatically

When you ship, the courier's name, tracking number, and a direct tracking link show up on the page — booked shipments keep updating on their own.

Why it matters for your business

Fewer 'order kahan hai?' calls

Customers check status themselves at midnight instead of calling you at noon — the single biggest support-load reducer for a growing store.

Big-brand trust

A proper tracking experience with a live timeline makes a one-person shop feel like a professional operation.

Share a link, close the loop

Each order has a direct tracking link you can drop into WhatsApp — one message answers the question for the order's whole journey.

What's included

The honest, complete list — limits stated where they exist.

Status timeline for every order, including notes you add along the way
Automatic status sync for shipments booked via Shiprocket, Shipmozo, Delhivery, or NimbusPost
Recognised tracking links for 11+ Indian couriers, including Delhivery, BlueDart, DTDC, Ekart, XpressBees, and India Post
Direct per-order tracking links you can share on WhatsApp or SMS
Every label and heading on the page is editable — match your store's tone and language
Shows order items, delivery address, and payment summary alongside the status
You can hide the Track Order link storefront-wide with one toggle if you don't need it

Common questions

Does tracking update by itself?

For shipments booked through the integrated couriers, yes — the status syncs automatically. For manual shipments, the customer gets a direct link to the courier's own tracking page, and any status you set on the order shows immediately.

My courier isn't Shiprocket or Delhivery — will tracking still work?

Yes. Enter the courier name and tracking number on the order and the page builds the right tracking link — we support link formats for 11+ Indian couriers, and the status timeline you maintain shows regardless.

Do customers need to log in to track?

No login is needed to reach the Track Order page, and customers with an account see all their orders in one place under My Account.

See it before you sign up

Open the demo dashboardClick around real sample businesses — orders, products, the works. No sign-up needed.Browse demo websitesReal working demo sites for every business type — open one and try it as a customer.

Also on LentloSites

Automated Courier Shipping

Compare courier rates, book the pickup, print the label — all from one screen.

Order Management

Every order, from placed to delivered — tracked in one place.

WhatsApp Integration

Your store speaks WhatsApp — because that's where Indian customers are.

Pincode Shipping Zones

Charge the right delivery fee for every pincode in India — automatically.

Per-Product & Per-Category Shipping Rules

Heavy items, fragile items, free-ship items — each can have its own delivery rule.

Price Tiers & Free-Delivery Bar

Delivery slabs by order value — and a bar that nudges customers to free shipping.

More in Shipping & DeliveryFrom pincode rules to courier pickup — shipping runs itself.Explore Shipping & Delivery

Browse all features

Order Tracking for Customers is included on every plan

₹0 fixed costs — you pay a small fee only when you earn. All features, even on Free.

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