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Loyalty Points

A customer came once — then went to the shop next door. How do you bring them back?

What the film says

  1. A customer came once — then went to the shop next door. How do you bring them back?
  2. Points on every purchase — by the order's value; on COD too, even without logging in — tied to the phone number.
  3. Next time at checkout — log in with an OTP and use points for an instant discount; the customer comes back to you.
  4. On your side — switch the rewards program on once; points per ₹100 and what 100 points are worth — you decide.
  5. Your margin stays safe — a cap on how much of an order points can pay; a cancelled order reverses its points by itself.
  6. Who holds how many points — next to every name in Customers; your most loyal customers in view.
  7. The cost? Zero monthly fee to start, a one-time ₹500 recharge. On Free, 2.5% per sale, zero on Pro; the rewards program is on every plan.
  8. A one-time customer, for good — start at lentlosites dot com.

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