Platform & Trust

Monitored 24/7

Health checks every 60 seconds — problems get flagged before you notice them.

The platform checks its own pulse every 60 seconds, live infrastructure dashboards watch servers around the clock, and a reconciliation job runs every 15 minutes to make sure no captured payment ever goes missing. Anything unhealthy raises a persistent alert to our team that won't clear until it's actually fixed.

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Included on every plan Platform & Trust

Included with

E-commerce Restaurant Kirana & grocery Business site Vehicles Finance Catalogue Travel Rental News Landing pages

How it works

What you actually do, step by step — most owners finish this from a phone.

The platform checks itself every minute

Automated health checks run every 60 seconds across the stack — app, database, queues, disk, memory.

Payments are reconciled every 15 minutes

A cross-check compares captured payments against created orders; anything that doesn't match raises a red alert so no customer payment ever falls through the cracks.

Even your customers' browsers help

If a storefront system flow fails in a real customer's browser — say an OTP or review error — it's reported back and surfaces to our team.

Alerts that refuse to be ignored

Serious issues show as persistent banners for our team that only clear when the problem is genuinely resolved — not when someone clicks 'dismiss'.

Why it matters for your business

Problems caught early

Most issues are spotted and handled by our team before any owner or customer would have noticed.

Money never slips through

The 15-minute payment reconciliation means a payment captured by your gateway always ends up as an order in your dashboard.

Watched while you sleep

Your store is doing business at 2 a.m. — so is our monitoring.

What's included

The honest, complete list — limits stated where they exist.

Platform-wide health checks every 60 seconds
Live infrastructure monitoring — CPU, memory, disk, database, and queue depth in real time
Payment reconciliation every 15 minutes across all gateways
Real-browser storefront error reporting — genuine customer-facing failures surface to our team automatically
Background jobs (like backups) self-report a heartbeat; a silent failure becomes a loud alert
Every deploy passes automated safety gates and smoke tests on live sites before it's considered done
Published sites are static files served independently of the application servers, so storefronts keep serving even during app-level maintenance

Common questions

Do you guarantee 100% uptime?

No one can honestly promise 100% — and we'd rather be honest. What we do: monitor everything 24/7 with 60-second health checks, alert on problems within a minute or two, and publish your storefront as static files that keep serving even while application servers are being maintained.

What happens if a customer pays but the order doesn't appear?

Payment confirmations arrive server-to-server, independent of the customer's browser — and every 15 minutes a reconciliation job cross-checks gateway captures against orders. A mismatch raises an immediate alert, so the payment is matched to its order fast.