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Growth & Marketing

WhatsApp Integration

Your store speaks WhatsApp — because that's where Indian customers are.

WhatsApp is wired through the whole platform: a chat button on your site, an 'Order on WhatsApp' option on product pages, full cart-to-WhatsApp ordering, share buttons, and one-tap customer messaging from your orders dashboard. It all runs on your own WhatsApp number — no separate business API account, no per-message charges from us.

Included on every planNo setup feeWorks on your phone
Included on every plan Growth & Marketing

How it works

What you actually do, step by step — most owners finish this from a phone.

1

Add your number once

Enter your WhatsApp number in Business Info — it flows to the chat button and every WhatsApp feature across your site.

2

Customers chat and order

A floating WhatsApp button sits on every page. On product pages, an 'Order on WhatsApp' button sends you the product; the cart can send you a full order summary the same way.

3

You reply from your phone

Everything arrives in your normal WhatsApp. From the dashboard, any order or abandoned cart opens a pre-filled WhatsApp message to that customer in one tap.

4

See what WhatsApp brings you

Taps on your WhatsApp button are counted in your site analytics, alongside calls and enquiries.

Why it matters for your business

Meet customers where they live

Many Indian shoppers won't fill a form but will happily WhatsApp you — the button turns visitors into conversations.

Orders without friction

Customers who aren't ready for online checkout can send their cart to your WhatsApp and settle it the way they're used to.

Your number, your relationship

Chats happen on your own WhatsApp — you keep the customer contact and history, not a third-party platform.

Faster order support

One tap from any order opens WhatsApp with the customer's name and order number pre-filled — no copying numbers around.

What's included

The honest, complete list — limits stated where they exist.

  • Floating WhatsApp chat button on every design, using your Business Info number
  • 'Order on WhatsApp' button on product pages — you can switch it off per site
  • Cart-to-WhatsApp ordering: the message carries every item, quantity, and the total
  • WhatsApp share buttons on products and pages for easy forwarding
  • 'Need help? Message us on WhatsApp' on the customer's order-tracking page
  • One-tap WhatsApp to any customer from the orders dashboard and the abandoned-cart worklist
  • WhatsApp taps tracked in your analytics dashboard
  • Uses standard WhatsApp links on your own number — no API setup, no message fees from us

Common questions

Do I need a WhatsApp Business API account?
No. Everything works with your normal WhatsApp or WhatsApp Business app through standard wa.me links — zero setup beyond entering your number.
Can customers place a full order over WhatsApp?
Yes. The cart's WhatsApp option sends you a message listing every item, quantity, and the total. You can then confirm it and even record it as a manual order in your dashboard.
Can I hide the WhatsApp order button but keep the chat button?
Yes — the product-page WhatsApp order button has its own toggle, separate from the chat button.

WhatsApp Integration is included on every plan

₹0 fixed costs — you pay a small fee only when you earn. All features, even on Free.

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