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Manual & WhatsApp Orders
Sales from WhatsApp, phone calls, or the counter — recorded like any online order.
Half of Indian SMB sales never touch the website — they happen on WhatsApp and phone calls. Record those sales in seconds and they get proper GST invoices, stock updates, and a place in your revenue reports, exactly like online orders. For repeat customers, clone their last order in one tap.
How it works
What you actually do, step by step — most owners finish this from a phone.
Tap 'New order'
Search your products, pick quantities and variants — prices come straight from your live catalog.
Attach the customer by phone number
If they've ordered before, their saved address fills in automatically.
Add what you agreed on the call
A delivery charge, an extra charge, or a rupee/percent discount — you decide whether the discount shows on the invoice.
Create the order
Stock is reduced, a GST invoice or cash memo is generated, and the sale joins your reports alongside online orders.
Repeat customer? Clone
Re-create their previous order in one tap — prices refresh to today's rates, and anything that changed is clearly flagged.
Why it matters for your business
One book for the whole business
Online and offline sales live in the same list, the same reports, the same GST exports — no separate register.
GST-safe offline sales
Every phone order gets the same compliant invoice as a website order — nothing to type up later.
No double typing
Cloning a regular customer's weekly order takes seconds, not minutes.
Stock stays accurate
Counter sales reduce stock immediately, so your website never sells something you just handed over.
What's included
The honest, complete list — limits stated where they exist.
- Prices always come from your live catalog — cloned orders flag any item whose price changed or that was removed
- Order-level delivery charge, extra charges, and a flat or percentage discount
- Apply a coupon on a manual order — it's validated server-side before it counts
- Stock is reduced safely at creation; if an item is out of stock, you see exactly how many are available
- Manual orders count as real revenue in your analytics — because they are
- You can override delivery-area limits and minimum order value for a one-off order — you're the owner
- Customer records update automatically, so even phone-only customers build an order history
Common questions
Do WhatsApp orders show in my GST reports?
Can I give a special discount on a phone order?
A regular customer orders the same items every week. Do I re-enter them every time?
Also on LentloSites
Order Management
Every order, from placed to delivered — tracked in one place.
Customer Database
Every customer, every order, every address — built automatically.
GST-Compliant Invoicing
Every order gets a proper GST invoice — automatically, with zero extra work.
WhatsApp Integration
Your store speaks WhatsApp — because that's where Indian customers are.
Order Editing with History
Customer changed their mind? Edit the order — totals and invoice fix themselves.
Returns, RTO & Credit Notes
Returns happen — handle them cleanly, with your GST books intact.
Manual & WhatsApp Orders is included on every plan
₹0 fixed costs — you pay a small fee only when you earn. All features, even on Free.
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